This study analyzed the bus services using the transit smart card data with respect to service measures such as operational speed and seat occupancy rate. Interest in metro services with passenger perspectives, particularly with regard to daily transit use, increased with the introduction of the smart card system. The results show that low level of service measures on both operational speed and seat occupancy are observed at certain route segments. Further a close relationship between seat occupancy and speed is found, which illustrates the high passenger demand causes the bus delay. These findings are beneficial to bus agencies and planners for promoting more transit-friendly for addressing mobility problems of the transit service.
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