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首页> 外文会议>Annual Hawaii International Conference on System Sciences >Identifying IT User Mindsets: Acceptance, Resistance and Ambivalence
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Identifying IT User Mindsets: Acceptance, Resistance and Ambivalence

机译：识别IT用户心态：接受，抵制和矛盾

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Despite the progress that has been made in understanding acceptance and resistance, there remains a need to further investigate the nature of these core IS constructs. Our review and analysis of the literature on acceptance and resistance leads us to suggest that these are multidimensional constructs that are associated with a complex mix of behavioral manifestations. We argue that acceptance and resistance are mindsets comprising three dimensions: emotions, cognition, and attitudes, and that the related behaviors are manifestations of these individuals' mindset. User behaviors are positioned along two dimensions. The first one represents the mindset of the user and the other represents the compliance of user behavior with the IT usage policies. We use our framework as a foundation for proposing a typology of IT user behaviors that comprises five archetypes - engaged, resigned, deviant, dissident, and ambivalent. For each archetype, we derive a theoretical proposition.
机译：尽管在理解接受和抵制方面已取得进展，但仍需要进一步研究这些核心IS结构的性质。我们对接受和抵抗的文献的回顾和分析使我们认为，这些是多维结构，与行为表现的复杂组合相关。我们认为接受和抵抗是包括三个维度的心态：情感，认知和态度，而相关的行为是这些人心态的体现。用户行为沿两个维度定位。第一个代表用户的心态，另一个代表用户行为与IT使用策略的一致性。我们使用我们的框架作为基础来提出IT用户行为类型的基础，该类型包括五种原型-参与，辞职，越轨，持异议和矛盾。对于每种原型，我们得出一个理论命题。

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