1. The times of customer service are very high. 2. The productivity of the bank is almost zero with 0.00000244953(on a scale from 1% to 100%). 3. The bank is losing money because the staff is poorly trained in the service and this creates customer dissatisfaction. 4. Thanks to the technology used in this case Promodel allowed to analyze the bank's performance in their service. 5. Leisure time is very high because it generates a change of service, ie, there are long dead. 6. Until now you have the current part of the process and is working on improvements to the service customer, so to use the tool to find SIMRUNER appropriate improvements.
展开▼
