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Evaluation of the Service Quality for an Urban Rail Transit Station Based on Characteristics of the Elderly

机译：基于老年人特征的城市轨道交通车站服务质量评价

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摘要

The aging of population has become a global trend, and the traffic problem of the older people has become the focus of the society. With the large-scale network of the urban rail transit, there is a certain gap between the existing station facilities and the traffic demand of aging society. This article analyzed travel characteristics of older people through surveys and questionnaires. Based on the characteristics and travel demands, service quality index system for urban rail transit station is established. The service quality of the several stations in Shanghai is evaluated through comprehensive evaluation model. Finally, in order to improve the safety and convenience for older people's travel, some suggestions for improving facility and services of station are proposed.
机译：人口老龄化已成为全球趋势，老年人的交通问题已成为社会关注的焦点。随着城市轨道交通的大规模网络化，现有车站设施与老龄化社会的交通需求之间存在一定的差距。本文通过调查和问卷调查分析了老年人的出行特征。根据特点和出行需求，建立了城市轨道交通车站服务质量指标体系。通过综合评价模型对上海多个车站的服务质量进行评价。最后，为了提高老年人出行的安全性和便利性，提出了一些改善车站设施和服务的建议。

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