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Service Station Selection Problem for Catering Service of High-Speed Railway: A Two-Phrase Fuzzy QFD Approach

机译：高速铁路餐饮服务的服务站选择问题：双重短语模糊QFD方法

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Catering Service of High-speed Railway (CSHR) is a part of railway passenger service. In China, with the development of high-speed rail lines, the rail authorities pay attention to the catering service of cold chain, which starts at suppliers, includes distribution centers and railway stations, and ends at refrigerators in high-speed trains. Selecting alternative railway stations for food delivery is a preparation step to design a distribution system for CSHR. The stations, as a link-up between suppliers and highspeed trains, are intimately related to rapid distribution of food. The aim of this paper is to propose an approach for Service Station Selection Problem for Catering Service of High Speed Railway (SSSP-CSHR) in basis of the Two-phrase Fuzzy Quality Function Deployment (F-QFD). This paper focuses on the issues of deploying the method to improve practical service and passenger satisfaction. A case study is done based on a real application on high-speed rail network of China.
机译：高速铁路（CSHR）的餐饮服务是铁路客运服务的一部分。在中国，随着高速铁路线的发展，铁路管理局注重冷链的餐饮服务，该服务于供应商，包括配送中心和火车站，并在高速列车的冰箱中结束。选择用于食品交付的替代铁路站是为CSHR设计分销系统的准备步骤。该站，作为供应商和高速列车之间的联系，与快速分配食物密切相关。本文的目的是提出一种用于服务站选择问题的方法，用于基于两个短语模糊质量功能部署（F-QFD）的高速铁路（SSSP-CSHR）的服务站选择问题。本文侧重于部署方法以提高实用服务和乘客满意度的问题。基于中国高速铁路网络的实际应用完成了案例研究。

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