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Optimizing Airline Performance and Mission Success

机译：优化航空业绩和使命成功

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It has been referred to as the "quagmire of complexity. " Software giant SAP, in their "run simple " campaign quantifies what this means to business: enormous preventable losses every year depressing productivity, product growth, and innovation. Indeed, the top 200 companies spend an additional $237 billion a year in a futile attempt to manage complexity. The medical profession does not escape complexity's grasp either. Dr. Atul Gawande, working with the World Health Organization, observed that unresolved complexity in the operating room was resulting in over a million preventable deaths a year due to surgical errors. Recent examination of a number of preventable airline accidents (Smith, Larrieu; in press) reveals what many already knew: you cannot deal with periods of extreme complexity generated by the emergence of critical events utilizing traditional responses. In one such situation the flight crew had to deal with nine distinct risk factors simultaneously during the final portion of the mission without the aid of complexity management training or resources. Mission failure was the outcome. Advances in systems theory and operational decision making (ODM) reveal something quite unexpected: the superfunction, possessing advanced reasoning features, will dramatically improve mission performance while simultaneously reducing errors at rates that exceed 30% when installed in a modern flight deck. As a community of aviation professionals we must rise to the challenges that complexity has placed in our way. Dietrick Dorner of the Max Planck Institute reveals that when a situation becomes significantly complex human performance will likely collapse and mission failure will occur, unless the operators involved are specifically equipped to handle such complexity. The solution is to avoid altogether dealing with individual, discrete components of an event or problem and instead focus on interacting variables, system level properties, and clearly defined mission objectives. Or in other words, employ the use of the superfunction. This paper and discussion will present the superfunction in meaningful ways with a number of compelling examples. The superfunction is the mechanism by which technological silos, artificial barriers, and other complexity challenges are overcome so as to improve mission performance and economic success.
机译：它被称为“复杂性的泥潭”。软件巨头SAP，在他们的“奔跑简单”的活动中量化了这意味着这意味着业务：每年令人难以置信的损失每年抑制生产力，产品增长和创新。实际上，前200家公司每年额外花费2370亿美元，以管理复杂性。医学专业也不会逃避复杂的掌握。与世界卫生组织合作的Atul Gawande博士观察到手术室的未解决复杂导致每年有超过一百万的可预防死亡，由于手术错误。最近考察了许多可预防的航空公司事故（史密斯，Larrieu;在新闻界）揭示了许多人已经知道的：您无法处理利用传统反应的关键事件的出现产生的极端复杂程度。在这种情况下，飞行机组人员必须在未经复杂性管理培训或资源的最后一部分期间同时处理九个不同的危险因素。使命失败是结果。系统理论和运营决策的进步（ODM）揭示了一些非常出乎意料的东西：具有先进推理特征的超功能会显着提高任务性能，同时在安装在现代飞行甲板上时，同时降低超过30％的误差。作为航空专业人士的社区，我们必须迎接复杂性依据的挑战。 Max Planck Institute的Dietrick Dorner揭示了，当情况变得明显复杂的人类性能可能会崩溃，除非所涉及的经营者专门用于处理这些复杂性。解决方案是避免完全处理事件或问题的个人，离散组件，而是专注于交互变量，系统级别属性和明确定义的任务目标。或者换句话说，使用超功能使用。本文和讨论将以有意义的方式介绍超功能，符合若干令人焦的例子。超功能是克服了技术筒仓，人工障碍和其他复杂性挑战的机制，以改善使命性能和经济成功。

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