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The Relationship of Demographics to Consumers' Use of an Extended Range of E-health Services

机译:人口统计学与消费者使用扩展的电子卫生服务的关系

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E-health usage is often studied at the level of online health portals, which is invaluable in understanding how these important portals are utilized by various health consumers. However, this approach does not provide information about usage of the underlying e-health services, which is crucial in improving the overall success of e-health portals. In this study, we examine variations in use of 12 distinct e-health services based on five demographic factors: age, gender, race/ethnicity, income, and education. Our results highlight the need for examining usage of distinct e-health services. They also show that demographic factors can play a significant role in how these services are used. Because the results of our study provide a fine-grained picture of e-health usage, they extend those studies and observations that are based on overall use of e-health portals or personal health records. Hence, our results provide important insights for the design, development, and management of specific e-health services, which in turn can improve the overall success of e-health portals.
机译:电子保健的使用通常是在在线健康门户网站级别进行的,这对于了解各个健康消费者如何利用这些重要门户网站非常有价值。但是,此方法未提供有关基础电子医疗服务使用情况的信息,这对于提高电子医疗门户网站的整体成功至关重要。在这项研究中,我们基于五个人口统计学因素:年龄,性别,种族/民族,收入和教育程度,研究了12种不同的电子医疗服务的使用差异。我们的结果强调需要检查独特的电子医疗服务的使用情况。他们还表明,人口因素在这些服务的使用方式中可以发挥重要作用。由于我们的研究结果提供了有关电子医疗使用情况的细粒度图片,因此它们扩展了基于电子医疗门户网站或个人健康记录的整体使用的研究和观察结果。因此,我们的结果为特定电子医疗服务的设计,开发和管理提供了重要的见识,从而可以提高电子医疗门户网站的整体成功率。

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