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Scheduling methodology to minimize random customer arrival

机译：调度方法，以最大限度地减少随机客户到达

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The main problem addressed by the research is random arrival of customers to pick goods at a product distribution center. Using a Case Study approach, a methodology is developed for scheduling of customer arrivals as a solution. Initially the problem is studied in detail. A survey was carried out to study the current customer behavior of the selected product distribution center. Using the findings of the survey and the literature review, different scheduling solutions are generated. Three most viable solutions are selected and then those three solutions are evaluated in financial, operational and change management aspects to find the best solution. A simulation is also done for customer arrivals to quantify the impact of implementing the scheduling system. The findings of the research clearly indicate the feasibility and the customer service improvements derived by customer scheduling. The customer waiting times and the idling of the distribution point assets can be significantly reduced by the developed scheduling system. Customers' perception of the waiting time can be reduced by providing waiting information of customers prior to their arrival.
机译：研究所涉及的主要问题是客户在产品分销中心挑选货物的随机到达。使用案例研究方法，开发了一种用于将客户到达作为解决方案的方法。最初对问题进行了详细研究。进行了一项调查，以研究所选产品分销中心的当前客户行为。使用调查结果和文献综述，产生不同的调度解决方案。选择了三种最具可行的解决方案，然后在金融，运营和变更管理方面进行评估，以查找最佳解决方案。还为客户到达进行了模拟，以量化实施调度系统的影响。研究结果清楚地表明了客户调度所源的可行性和客户服务改进。通过开发的调度系统可以显着降低客户等待时间和分发点资产的空闲。通过在抵达之前提供客户的等待信息，可以减少客户对等待时间的看法。

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