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Comparing Public Library Management under Designated Administrator System with Direct Management: Forcusing on Reference Service

机译:指定管理员系统下的公共图书馆管理与直接管理的比较:以参考服务为重点

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In Japan, public libraries have long been managed by local governments. However, with the introduction of the designated administrator system (DAS) in 2003, other organizations including private companies began to take over library management. In this study, we examine the differences between public libraries managed under DAS and those managed directly by local government (LG), with a focus on reference services. We compare the contents of the services provided and the number of reference questions received. The results show that LG libraries tend to answer users' questions directly, whereas DAS libraries tend to develop environments where users can find answers for themselves, such as by providing PCs connected to the Web and by offering classes on information-seeking skills. Our analysis shows that the DAS libraries receive more reference questions than LG libraries.
机译:在日本,公共图书馆长期以来由地方政府管理。但是,随着2003年引入指定管理员系统(DAS),包括私人公司在内的其他组织也开始接管图书馆管理。在这项研究中,我们研究了DAS管理的公共图书馆与地方政府直接管理的公共图书馆之间的差异,重点是参考服务。我们比较所提供服务的内容和收到的参考问题的数量。结果表明,LG图书馆倾向于直接回答用户的问题,而DAS图书馆倾向于开发用户可以自己找到答案的环境,例如通过提供连接到Web的PC以及提供有关信息搜索技能的课程。我们的分析表明,DAS库比LG库收到更多的参考问题。

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