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Exploration of the Misalignment Between Business and IT Strategic Objectives in Public-Sector Organisations: An Empirical Study in Saudi Arabia

机译：探索公共部门组织中业务与IT战略目标之间的错位：沙特阿拉伯的一项实证研究

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摘要

Understanding business-IT strategy misalignment is an increasingly important area of research in digitalisation of different business sectors. However, there is currently a dearth of research investigations of misalignment between business and IT strategic objectives in public-sector organisations. Considering the nature of business, the structure of organisation, and the organisational resources of public-sector organisations, the investigation of business-IT misalignment can significantly enrich our theoretical exemplification of the relationship between business and IT in the public sector. Moreover, it provides some insights for managers to identify and avoid the possible pitfalls during the IT implementation process. Anchoring on the strategic alignment model, this research aims to identify and analyse the factors that contribute to business/IT strategy misalignment in Saudi Arabian public-sector organisations. Using a qualitative study design that included semi-structured interviews in five public-sector organisations in Saudi Arabia, our findings indicate that the human, operational, and IT system factors lead to business-IT strategy misalignment. This study also finds that those practical approaches for avoiding the misalignment in Saudi public-sector organisations sometimes lack structure and consistency.
机译：了解业务IT策略失调已成为不同业务部门数字化研究中越来越重要的领域。但是，目前缺乏对公共部门组织中业务和IT战略目标之间不一致的研究调查。考虑到企业的性质，组织的结构以及公共部门组织的组织资源，对企业与IT失调的调查可以极大地丰富我们在公共部门中企业与IT之间关系的理论例证。此外，它为管理人员提供了一些见识，以帮助他们确定和避免在IT实施过程中可能遇到的陷阱。基于战略调整模型，本研究旨在确定和分析导致沙特阿拉伯公共部门组织中业务/ IT战略失衡的因素。通过使用定性研究设计，包括在沙特阿拉伯的五个公共部门组织中进行的半结构化访谈，我们的研究结果表明，人为因素，运营因素和IT系统因素导致了业务IT战略错位。这项研究还发现，避免沙特公共部门组织错位的那些实用方法有时缺乏结构和一致性。

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