• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>Annual meeting of the Association for Computational Linguistics >What Makes a Good Counselor? Learning to Distinguish between High-quality and Low-quality Counseling Conversations
【24h】

What Makes a Good Counselor? Learning to Distinguish between High-quality and Low-quality Counseling Conversations

机译：什么才是好的辅导员？学会区分高质量和低质量的咨询对话

获取原文
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

The quality of a counseling intervention relies highly on the active collaboration between clients and counselors. In this paper, we explore several linguistic aspects of the collaboration process occurring during counseling conversations. Specifically, we address the differences between high-quality and low-quality counseling. Our approach examines participants' turn-by-turn interaction, their linguistic alignment, the sentiment expressed by speakers during the conversation, as well as the different topics being discussed. Our results suggest important language differences in low-and high-quality counseling, which we further use to derive linguistic features able to capture the differences between the two groups. These features are then used to build automatic classifiers that can predict counseling quality with accuracies of up to 88%.
机译：咨询干预的质量高度依赖于客户和咨询者之间的积极合作。在本文中，我们探讨了在辅导对话期间发生的协作过程的几个语言方面。具体来说，我们解决了高质量咨询与低质量咨询之间的差异。我们的方法检查参与者的逐次交互，他们的语言一致性，说话者在对话中表达的情感以及正在讨论的不同主题。我们的结果表明，在低质量和高质量咨询中存在重要的语言差异，我们可以进一步使用这些语言差异来得出能够捕捉两组之间差异的语言特征。然后使用这些功能来构建自动分类器，这些分类器可以以高达88％的准确度预测咨询质量。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号