• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>Global Telecommunications Conference, 1993, including a Communications Theory Mini-Conference. Technical Program Conference Record, IEEE in Houston. GLOBECOM '93., IEEE >An integrated TQM approach for a switching systems equipment supplier ATT's United States Customer Business Unit
【24h】

An integrated TQM approach for a switching systems equipment supplier ATT's United States Customer Business Unit

机译：交换系统设备供应商AT＆T美国客户业务部门的集成TQM方法

获取原文
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Management of quality has become a strategic issue for companies in all industries around the world. Companies without a clear focus on satisfying customer needs and expectations through a total quality management (TQM) approach will be unable to compete. This paper describes the integrated TQM approach for the United States Customer Business Unit (US CBU) in AT&T's Switching Systems Business Unit. Our TQM approach is used to manage an array of switching and related products, with project staff sizes ranging from very small to very large. Functions include front end process, software design and development, system assurance, deployment, customer technical support, product realization, project management, and business management. The paper outlines elements of our TQM model and how the system works to produce products and services that meet and exceed our customers' needs and expectations. Key aspects of our strategies include the Malcolm Baldrige criteria and elements of ISO 9000 standards. The paper also discusses lessons learned with implementing TQM in an environment that includes a dynamic marketplace, state-of-the-art technology, a highly-educated and independent workforce, and customers who are communication service providers.
机译：质量管理已成为全球所有行业公司的战略问题。没有明确关注通过全面质量管理（TQM）方法满足客户需求和期望的公司将无法竞争。本文介绍了AT＆T交换系统业务部门中美国客户业务部门（US CBU）的集成TQM方法。我们的TQM方法用于管理一系列交换和相关产品，项目人员的规模从很小到很大。功能包括前端流程，软件设计和开发，系统保证，部署，客户技术支持，产品实现，项目管理和业务管理。本文概述了我们的TQM模型的要素，以及系统如何工作来生产满足并超过客户需求和期望的产品和服务。我们策略的关键方面包括Malcolm Baldrige标准和ISO 9000标准的要素。本文还讨论了在一个环境中实施TQM的经验教训，其中包括动态的市场，最新的技术，受过良好教育的独立劳动力以及作为通信服务提供商的客户。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号