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首页> 外文会议>Information and Communications Technology, 2005. Enabling Technologies for the New Knowledge Society: ITI 3rd International Conference on >Roadmap in Development of Quality Model for Thai Software
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Roadmap in Development of Quality Model for Thai Software

机译：泰国软件质量模型开发路线图

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The objective of this research is to present a new model in order to develop the quality of software for Thai software producer. The primary method that was used for this research is doing questionnaires by BSC method and interviewing Thai software producers and development software organizations that guaranteed an ISO 9001:2000 and TQS standard. In order to develop a way to raise the quality of software for Thai software producer, I have to analyze the data by using the Delphi technique. After analyzing the data, I have found that the efficiency of Thai software producers, and development software organizations guaranteed by ISO 9001:2000 and TQS standard is in middle level rating from both groups. By the calculation of the proceeding company efficiency process, ISO 9001:2000 is higher than TQS and the level of proceeding customer service of an ISO company 9001:2000 is higher than that of TQS. Moreover, I have found that there are other factors that influence a certification by either ISO 9001:2000 or TQS, these are the cost of certification and the number of employees in an organization. From the initial analysis of collected data, I can conclude with the Delphi technique that the development of Thai Quality Software is determined by 3 main factors; documentary work after sales service and customer feedback and organization processes of company. Furthermore, there are 51 specific details to well elaborate these 3 main factors.
机译：这项研究的目的是提出一种新模型，以提高泰国软件生产商的软件质量。用于该研究的主要方法是通过BSC方法进行问卷调查，并采访保证ISO 9001：2000和TQS标准的泰国软件生产商和开发软件组织。为了开发一种提高泰国软件生产商软件质量的方法，我必须使用Delphi技术分析数据。通过分析数据，我发现泰国软件生产商和受ISO 9001：2000和TQS标准保证的开发软件组织的效率在两组中均处于中等水平。通过对进行公司效率过程的计算，ISO 9001：2000高于TQS，ISO公司9001：2000的进行客户服务水平高于TQS。此外，我发现还有其他因素会影响通过ISO 9001：2000或TQS的认证，这些因素是认证成本和组织中的员工人数。从收集到的数据的初步分析中，我可以用Delphi技术得出结论，泰国质量软件的开发取决于3个主要因素。售后服务的文件工作和客户反馈以及公司的组织流程。此外，还有51个具体细节可以很好地阐述这三个主要因素。

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