EGOVSAT: Toward a Robust Measure of E-Government Service Satisfaction in Transportation

机译：EGOVSAT：采取强有力的措施来提高交通运输中电子政务服务的满意度

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A major domain of e-government research considers effective delivery of information to citizens (i.e. government-to-citizens services). Research indicates that due to the expectations that people hold while utilizing public services available through digital means, there needs to be citizen-centric or customer-centric delivery of information related to such service. This study extends this premise by evaluating user satisfaction with governmental information services and developing a conceptual framework that is applicable for future evaluations of e-govemmental information systems. Further, as a point in case, the study applies this framework to online transportation services.

机译：电子政务研究的主要领域考虑有效地向公民提供信息（即政府到公民服务）。研究表明，由于人们在利用数字手段提供公共服务的同时持有人的期望，需要以公民为中心或以客户为中心的与此类服务相关的信息。本研究通过评估用户满意度与政府信息服务评估并开发适用于电子政务信息系统的未来评估的概念框架来扩展这一前提。此外，作为某个点，该研究将此框架应用于在线运输服务。

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《International Conference on e-Government》|2005年|1-12|共12页
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Tarun Abhichandani; Thomas A. Horan; Raghuvira Rayalu;
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中图分类计算机网络;国务院;
关键词
E-government; government-to-citizen; satisfaction; advanced traveler information systems; evaluation; quality-in-use;

机译：电子政务;政府对公民;满意;先进的旅行者信息系统;评估;使用质量;

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3. E-government services quality and citizens' satisfaction: A multi-criteria satisfaction analysis of TAXISnet information system in Greece [J] . Skordoulis Michalis, Alasonas Panteleimon, Pekka-Economou Victoria International journal of productivity and quality management . 2017,第1期

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4. EGOVSAT: Toward a Robust Measure of E-Government Service Satisfaction in Transportation [C] . Tarun Abhichandani, Thomas A. Horan, Raghuvira Rayalu International Conference on e-Government . 2005

机译：EGOVSAT：采取强有力的措施来提高交通运输中电子政务服务的满意度
5. Development and validation of a scale for measuring e-government user satisfaction. [D] . Obi, Marcel C. 2009

机译：开发和验证用于衡量电子政务用户满意度的量表。
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7. Evaluating e-Government Services in Kurdistan Institution for Strategic Studies and Scientific Research Using the EGOVSAT Model [O] . Biryar Hassan 2016

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EGOVSAT: Toward a Robust Measure of E-Government Service Satisfaction in Transportation

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