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首页> 外文会议>International conference on information systems;ICIS 2010 >The Role of Context in Managing Information Infrastructure Services
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The Role of Context in Managing Information Infrastructure Services

机译：上下文在管理信息基础架构服务中的作用

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摘要

Contemporary organizations are increasingly dependent on information infrastructures to deliver their services. However, information infrastructures are highly complex and dynamic, which lead to considerable management challenges. This research aims to contribute to our understanding of these challenges through an in-depth investigation of a team responsible for information infrastructure services at a large business and technology service company. The complexity and dynamics faced by the team emphasizes the important role of context in managing its information infrastructure services and underlying technology platform. To investigate the team's practice we therefore adopt contextualist inquiry in combination with a pluralist approach based on four complementary theoretical lenses; technological frames of references, risk management, control versus drift, and dynamic capabilities. As contributions, this research has the dual goal to improve the teams' practices while at the same time providing new theoretical insights about the role of context in management of information infrastructure services.
机译：当代组织越来越依赖信息基础架构来提供服务。但是，信息基础架构高度复杂且动态，这导致了巨大的管理挑战。这项研究旨在通过对大型企业和技术服务公司负责信息基础架构服务的团队进行深入调查，来帮助我们理解这些挑战。团队面临的复杂性和动态性强调了上下文在管理其信息基础架构服务和基础技术平台中的重要作用。因此，为了调查团队的实践，我们采用语境主义研究，并结合基于四个互补理论的多元论方法。技术参考框架，风险管理，控制与漂移以及动态能力。作为贡献，这项研究的双重目标是改善团队的实践，同时提供有关情境在信息基础架构服务管理中的作用的新理论见解。

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