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首页> 外文会议>IEEE international conference on information management and engineering >A Study of Evaluation System for After-sales Service of High Vocational Colleges Training Equipments Based on BSC and Fuzzy AHP Comprehensive Evaluation
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A Study of Evaluation System for After-sales Service of High Vocational Colleges Training Equipments Based on BSC and Fuzzy AHP Comprehensive Evaluation

机译：基于BSC和模糊AHP综合评价的高职院校培训器材售后服务评估体系研究。

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摘要

High vocational colleges training equipments are not only the experimental instrument but also the production machines of productive practice. This paper builds up a evaluation system for after-sales service of high vocational colleges training equipments, chooses indicators through Balanced Score Card, weights each indicator by experts and customers, assesses the after-sales service quality using Fuzzy AHP comprehensive evaluation model. Results of evaluation find the existed issues in the after-sales service both at micro or macro level, reform or regenerate the service process accordingly, ensure the stability of high vocational colleges training equipments reliable operation.
机译：高职院校的培训设备不仅是实验仪器，还是生产实践的生产机器。本文建立了高职院校培训设备售后服务的评价体系，通过平衡计分卡选择指标，由专家和客户对各项指标进行权重，采用模糊AHP综合评价模型对售后服务质量进行评价。评估结果从微观或宏观两个层面发现了售后服务中存在的问题，相应地改革或更新了服务流程，确保了高职院校培训设备可靠运行的稳定性。

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