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首页> 外文会议>IEEE International Conference on Industrial Engineering and Engineering Management >Performance management in the elementary and secondary schools' information unit in Taiwan: Using the balanced scorecard and the fuzzy analytic hierarchy process
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Performance management in the elementary and secondary schools' information unit in Taiwan: Using the balanced scorecard and the fuzzy analytic hierarchy process

机译：台湾中小学资讯部门的绩效管理：运用平衡计分卡和模糊层次分析法

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摘要

The purpose of this study is to establish balanced scorecard in performance measurement of Elementary and Secondary Schools' Information Unit. We take a broader definition of Elementary and Secondary Schools' Information Unit as “an assembly which brings forth some specific functional activities to fulfill the task of MIS system.” Balanced scorecard used as a measurement tool to assess study subjects, according to its strategy and goal formed by its assignment property, can be divided into four perspectives: finance, customer, inter process, learning and growth, which can provide Elementary and Secondary Schools' Information Unit with a timely, efficient, flexible, simple, accurate, and highly overall reliable measurement tool. In order to extract the knowledge and experience from related experts to pick out important evaluation criteria and opinion, this study combines fuzzy theory and the analyical hierachy process (AHP) to calculate the weights. After completing the weight calculation of every dimension and indicator, balanced scorecard model of this study is thus established. From these studies we will be able to develop the indicators and the calculated weights of the four dimensions and the indicators mentioned above. This model can be utilized by the information units of elementary and secondary schools for constructing the strategies and blueprints for self evaluation. Further, these can also provide important information for effective resource investment in information education of elementary and secondary schools.
机译：这项研究的目的是在中小学信息部门的绩效评估中建立平衡计分卡。我们将中小学信息部门的定义更广泛地定义为“一个集会，它执行一些特定的功能性活动来完成MIS系统的任务。”平衡计分卡用作评估学习主题的一种测量工具，根据其分配属性形成的策略和目标，可以分为四个视角：财务，客户，跨过程，学习和成长，可以为中小学提供Information Unit具有及时，高效，灵活，简单，准确且高度可靠的整体测量工具。为了从相关专家那里提取知识和经验，以挑选出重要的评估标准和意见，本研究将模糊理论和层次分析法（AHP）相结合，计算权重。完成各个维度和指标的权重计算后，便建立了本研究的平衡计分卡模型。通过这些研究，我们将能够开发指标以及上述四个维度和指标的计算权重。中小学的信息部门可以利用此模型来构建自我评估的策略和蓝图。此外，这些还可以为中小学信息教育中的有效资源投资提供重要信息。

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