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The “Soft” obstacles to quality excellence practices: Evidence from the United Arab Emirates industries

机译：质量卓越实践的“软”障碍：阿拉伯联合酋长国工业的证据

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摘要

Achieving an excellence level of quality through a national quality award model is a challenging task, maintaining it is even much harder. This paper attempts to investigate the prevalent and main obstacles related to the quality excellence practices with particular focus on United Arab Emirates industries. Data for this research study were collected using structured questionnaires that were distributed to 132 Dubai Quality Award (DQA) recipient companies. Descriptive statistics was used to assess and rank the level of prevalent obstacles collected from the sample companies. The results indicate the lack of time, high expectations for quick results and lack of sufficient resources, as three potential and common obstacles of quality excellence practices within the UAE industries. The outcomes presented in this paper help organizations in the region to enhance understanding of significant problems that they are facing in their ongoing quest towards higher quality levels.
机译：通过国家质量奖励模式实现卓越的质量水平是一项艰巨的任务，要保持这一水平就更加困难。本文试图研究与质量卓越实践相关的普遍和主要障碍，尤其是阿拉伯联合酋长国的行业。本研究的数据是使用结构化问卷收集的，这些问卷已分发给132家迪拜质量奖（DQA）接受公司。描述性统计数据用于评估和排名从样本公司收集的普遍障碍的水平。结果表明，缺乏时间，对快速结果的高度期望以及缺乏足够的资源，这是阿联酋行业内卓越质量实践的三个潜在和常见障碍。本文介绍的结果有助于该地区的组织加深对他们在追求更高质量水平的过程中面临的重大问题的了解。

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