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Participatory Interaction Design for the Healthcare Service Field

机译：医疗服务领域的参与式交互设计

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Innovative service operations in the healthcare field should be cooperative and proactive. However, this is often difficult because separate providers have different ideas and backgrounds and little information of others' practices. For example, we found that workers in a care facility share one notebook for communication and have no incentive to improve the workflow. We also observed that most point-of-care system PDAs in a hospital were not being used to record and share information by the nurses, mainly because the system interface impeded their workflow. In addition, members of a dance sports circle, who want to improve their health, are inactive because of a lack of support. Such healthcare communities should be encouraged to be proactive and collaborate in solving problems. Participatory interaction design is important for this purpose, and so an activity methodology combined with technical systems should be developed. This paper proposes three steps towards participatory interaction design and describes a prototype of the methodology.
机译：医疗保健领域的创新服务运营应合作且积极主动。但是，这通常很困难，因为单独的提供者具有不同的思想和背景，并且很少了解其他人的做法。例如，我们发现护理机构中的工人共享一个笔记本进行通信，并且没有动力来改善工作流程。我们还观察到，大多数医院的即时医疗系统PDA并没有被护士用来记录和共享信息，这主要是因为系统界面阻碍了他们的工作流程。此外，由于缺乏支持，希望改善自己健康状况的舞蹈运动圈成员不活跃。应鼓励此类医疗保健社区积极参与并合作解决问题。参与式交互设计对于此目的很重要，因此应开发一种结合了技术系统的活动方法。本文提出了参与式交互设计的三个步骤，并介绍了该方法的原型。

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