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Growing Along Successfully: Benchmarking Performance at the Rapidly-Growing North Texas Municipal Water District

机译：成功发展：在快速发展的北德克萨斯市政水区的标杆绩效

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The North Texas Municipal Water District (NTMWD or the "District") in the Dallas Metro region of Texas has grown at an explosive rate since its creation in the early 1950s. It has expanded from a drinking water supplier with fewer than 50 employees producing about 20 million gallons per day (MGD) to a wholesale water, wastewater and solid waste provider for over 1.6 million people across an area the size of Delaware. NTMWD's diverse staff now numbers over 750 with water production capacity topping 800 MGD. Over most of the District's existence, two Executive Directors have led the organization. Together, they provided direction for a combined 45 years. They were known for their highly-centralized management style and their focus on keeping rates low and maintaining basic, no frills services. These approaches permeated the organization, establishing a distinct culture. A new Executive Director, a retired Army General, has brought passion and vast experience leading and managing. He has moved the organization to become more outward-focused and dynamic by increasing responsibility and accountability at the lower levels of the organization, creating and filling key leadership positions with outside people, opening additional channels of communications with member jurisdictions, and by implementing the organization's first Strategic Plan and initiating an organizational assessment. These actions are helping NTMWD achieve higher performance and brining about significant culture change. They provide a framework to move forward deliberately to address the challenges of the future such as water scarcity, population growth, extreme weather and rate stability.
机译：自1950年代初创建以来，德克萨斯州达拉斯都会区的北德克萨斯市政水区（NTMWD或“区”）便以爆炸性的速度增长。它已从拥有不到50名员工的饮用水供应商扩展到每天生产约2000万加仑（MGD）的批发水，废水和固体废物提供商，在特拉华州大小的地区为160万人提供了饮用水。 NTMWD的多元化员工现已超过750人，水生产能力超过800 MGD。在整个学区的大部分工作中，两位执行董事领导了该组织。他们共同提供了长达45年的指导。他们以高度集中的管理风格以及着眼于保持低利率和保持基本的，没有多余的服务而著称。这些方法渗透到组织中，建立了独特的文化。一位新的执行主任，一位退休的陆军上将，带来了热情和丰富的领导和管理经验。他通过提高组织较低层级的责任感和问责制，与外界人员建立和填补关键领导职位，与成员管辖区建立其他沟通渠道以及通过实施组织的职责来使组织变得更加专注于外部和充满活力。第一份战略计划并启动组织评估。这些行动正在帮助NTMWD取得更高的绩效，并带来重大的文化变革。它们提供了一个有意向前迈进的框架，以应对未来的挑战，例如水资源短缺，人口增长，极端天气和费率稳定。

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