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Effect of Mutual Self-Disclosure in Spoken Dialog System on User Impression

机译：口语对话系统中相互自我披露对用户印象的影响

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摘要

Many of current spoken dialog systems can conduct non-task-oriented dialog. The systems that can improve user impression are required for users to keep using them. This paper focuses on self-disclosure, that is a process that a person reveals information about herself/himself to an interlocutor in human-human conversation. It is known that the self-disclosure plays a vital role to develop an intimate relationship. However, it is still unclear how exchanging the self-disclosures affects the user impression in the human-machine dialog. In this paper, we conduct dialog experiments to investigate the effectiveness of mutual self-disclosures between the user and the system. To achieve this goal, we built a spoken dialog system which conducts the dialog that the user and the system disclose information about themselves alternately. The dialog experiments revealed that the proposed system can improve the user impression regarding satisfaction and friendliness.
机译：当前许多口头对话系统都可以进行非面向任务的对话。用户需要使用能够改善用户印象的系统才能继续使用它们。本文的重点是自我披露，即一个人在人与人的对话中向对话者透露有关自己的信息的过程。众所周知，自我披露对于发展亲密关系起着至关重要的作用。然而，仍然不清楚交换自公开如何影响人机对话中的用户印象。在本文中，我们进行对话实验以研究用户与系统之间相互自我披露的有效性。为了实现此目标，我们构建了一个口语对话系统，该对话系统进行对话，以使用户和系统交替公开有关其自身的信息。对话实验表明，所提出的系统可以改善用户对满意度和友好度的印象。

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