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首页> 外文会议>IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology >Payment System Innovation Package Add on IPTV Using Multi-services on Screen Subscription (MOSS) Case Study UseeTV
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Payment System Innovation Package Add on IPTV Using Multi-services on Screen Subscription (MOSS) Case Study UseeTV

机译：支付系统创新包使用屏幕订阅多服务（MOSS）在IPTV上添加案例研究UseeTV

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A call center is a media that can accommodate customer complaints, including IPTV customers. However, along with the development of IPTV technology, PT Telkom customer complaints through call center 147 are increasing so that call center traffic is also higher, and solutions are needed to reduce the traffic that appears on back end tickets. One of the most common IPTV customer complaints is the difficulty of subscribers to subscribe to additional features provided by the provider. In response to this, we designed a payment system where customers can make payments for many features on a self-care basis based on Application Programming Interface (API), known as Multi- services On-Screen Subscription (MOSS). The API functions as a tool to connect several applications through one interface to simplify the operating system. The payment system designed can be used prepaid or postpaid. It is hoped that the presence of MOSS will improve the Quality of Experience (QoE) because USeeTV customers do not have to waste time contacting call center 147. MOSS also combined with variation of Financial Technologies to support Industry 4.0.
机译：呼叫中心是一种可以容纳客户投诉的媒体，包括IPTV客户。但是，随着IPTV技术的发展，通过呼叫中心147的PT Telkom客户投诉也在增加，因此呼叫中心的业务量也越来越高，因此需要解决方案来减少后端票证上出现的业务量。 IPTV客户最普遍的抱怨之一是订户难以订阅提供商所提供的其他功能。为此，我们设计了一种支付系统，客户可以基于应用程序编程接口（API）（称为多服务屏幕订阅（MOSS））以自助方式为许多功能进行支付。 API用作一种工具，可通过一个接口连接多个应用程序以简化操作系统。设计的付款系统可以预付或后付。希望MOSS的存在可以改善体验质量（QoE），因为USeeTV客户不必浪费时间联系呼叫中心147。MOSS还结合了各种金融技术来支持工业4.0。

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