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A Platform for Citizen Cooperation during the COVID-19 Pandemic in RN, Brazil

机译：巴西RN发生COVID-19大流行期间的公民合作平台

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The coronavirus pandemic challenged smart cities to encourage citizens towards the social distance, as well as to optimize health and policing resources allocation. Mobile apps have played an unprecedented role during this pandemic to enable citizens to participate and interact with social issues while raising concerns about privacy and surveillance. In a partnership of the Natal smart city initiative of the university and the public ministry, we deployed the “Tô de Olho” (TdO) platform for integrating different sectors of society against coronavirus spreading in the state of RN, Brazil. In less than four months, TdO reached more than 20,000 users with several user roles, functionalities and a strictly defined privacy policy. Location data allows TdO to notify users when they have possible suspicious contact with an infected person or have gone through virus hot zones. The platform also helps city health officials to select people for infectious testing, according to user information on symptoms, comorbid diseases, contact with infected people, risk status and QR health code. Our integration with private institutions enables employers to know which employees have tested positive to protect work environments. We discuss the partnerships involved with TdO’s deployment and compare our context with related apps around the world, suggesting that public scrutiny, government investments and integration with active applications in the city are essential to achieving massive use. Further, we evaluate the feedback of active users (N=175), analyzing the positive points and advising improvements for future work on participatory applications during an epidemic.
机译：冠状病毒大流行挑战了智慧城市，以鼓励公民朝着社会距离发展，并优化健康和维持治安资源分配。在此大流行期间，移动应用程序发挥了前所未有的作用，使公民能够参与社会事务并与之互动，同时引起人们对隐私和监视的担忧。在大学和公共部的纳塔尔智慧城市计划的合作下，我们部署了“Tôde Olho”（TdO）平台，以整合社会各阶层，抵御在巴西RN州传播的冠状病毒。在不到四个月的时间里，TdO凭借各种用户角色，功能和严格定义的隐私策略，达到了20,000多名用户。位置数据使TdO可以在用户与受感染者可疑接触或经过病毒热区时通知用户。该平台还可以根据有关症状，合并症，与感染人群的接触，风险状况和QR健康代码的用户信息，帮助城市卫生官员选择进行传染性检查的人员。我们与私人机构的整合使雇主可以知道哪些员工经过了正面测试以保护工作环境。我们讨论了与TdO部署有关的合作伙伴关系，并将我们的情况与全球各地的相关应用程序进行了比较，这表明公众审查，政府投资以及与该城市中活跃应用程序的集成对于实现大规模使用至关重要。此外，我们评估了活跃用户的反馈（N = 175），分析了积极点并为流行病期间参与性应用程序的未来工作提出了改进建议。

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