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首页> 外文会议>Hawaii International Conference on System Sciences >Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review
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Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review

机译：寻找业务驱动IT管理的正确平衡记分卡：文献综述

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摘要

During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings suggest that two new scorecards need to be derived: the IT BSC for services and service portfolios.
机译：在过去的几十年中，信息技术（IT）管理层已经发生了重大变化。从其非常开端的昂贵和罕见的资源开始，它已经发展成为一个重要的推动者，以便今天几乎出现任何商业。这种发展需求对高度灵活的管理理念，允许业务积极控制并管理其性能。 A同时，在IT管理的背景下广泛使用的多维性能测量方法是平衡记分卡（BSC）。通过本文，我们旨在通过全面的文学分析来调查IT BSC的艺术状态。此外，我们评估了不同类型这一概念对IT管理中最新发展的适应性。我们的研究结果表明，需要派生两个新的记分卡：用于服务和服务投资组合的IT BSC。

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