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Research on Service Crisis Management of University Library

机译：高校图书馆服务危机管理研究

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摘要

According to the understanding of the library service crisis management and the field where university library service crisis occur, the library service is divided into three parts: service item, service mode and service quality. By analyzing the current level of university library service, this paper puts forward some measures and suggestions to promote the service and management level on service item, service mode and service quality of university library. The rapid development and deep application of digital technology has caused great impact on the traditional library service, and also resulted in the various risk factors of the library service which is caused by dealing with the development of the information, but also created favorable environment to improve the library service and management ability. The ever-changing information technologies not only accelerates the development of social economy, makes the library system face increasingly complex internal and external environment, but also objectively increase its crisis elements. Therefore, the crisis identification and prevention management has gradually become the core content of the library service level. The research and analysis of the related problems has also become the focus of the library service theory and practice, and the service crisis theory can be applied to the library to solve the problem which the traditional library service failed to do.
机译：根据对图书馆服务危机管理和大学图书馆服务危机的领域的理解，图书馆服务分为三部分：服务项目，服务模式和服务质量。通过分析大学图书馆服务的当前水平，本文提出了一些措施和建议，促进了大学图书馆服务项目，服务模式和服务质量的服务和管理水平。数字技术的快速发展和深厚应用对传统图书馆服务产生了重大影响，并导致图书馆服务的各种风险因素是通过处理信息的发展引起的，但也创造了有利的环境来改善图书馆服务和管理能力。不断变化的信息技术不仅加速了社会经济的发展，使图书馆系统面临着日益复杂的内部和外部环境，而且客观地增加了危机元素。因此，危机鉴定和预防管理逐渐成为图书馆服务水平的核心内容。相关问题的研究和分析也成为图书馆服务理论和实践的重点，而服务危机理论可以应用于图书馆来解决传统图书馆服务未能做的问题。

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