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Impact of patient-provider communication on online health information behaviors in chronic illness

机译：患者 - 提供者通信对慢性病在线健康信息行为的影响

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This manuscript analyzes the role that patient-provider communication has in shaping online health information seeking in patients diagnosed with chronic kidney disease [CKD]. Data were collected and analyzed over two years using grounded theory methods; the findings presented in this manuscript are a subset of the results from this larger study. Twelve participants, all diagnosed with CKD, were each interviewed twice for a total of 24 interviews; the posts they made to three different online support groups were also harvested. Data were analyzed using the constant comparative method until theoretical saturation was reached. There are multiple factors related to patient provider communication that influence online health information seeking, including dismissive responses from providers, the type of information need, time pressure, information overload, the healthcare system, and the desire to verify or crosscheck information by consulting multiple sources. These results highlight the importance of effective communication between people diagnosed with CKD and their healthcare providers, as these interactions impact online health information behavior. In particular, providers should foster an open attitude towards online health information seeking; they should also encourage patients to verify information found online.
机译：本手稿分析了患者 - 提供者通信在诊断患者患者的在线健康信息塑造患者患者[CKD]的作用。使用接地理论方法收集并分析两年内的数据;本手稿中提出的调查结果是这项较大研究的结果的子集。所有诊断为CKD的12位参与者每次接受两次面试，共24个访谈;他们对三个不同的在线支持小组进行的帖子也被收获。使用恒定的比较方法分析数据，直到达到理论饱和度。有多种因素与影响在线健康信息寻求的患者提供商通信有关，包括从提供商的解除响应，信息类型需要，时间压力，信息过载，医疗保健系统以及通过咨询多个来源验证或跨越信息的愿望。这些结果突出了诊断患有CKD及其医疗保健提供者的人们之间有效沟通的重要性，因为这些互动影响了在线健康信息行为。特别是，提供商应该促进寻求在线健康信息的开放态度;他们还应该鼓励患者核实在线发现的信息。

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