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'We're Not Allowed': Public Librarians' Perspectives on Providing Health Information to Library Users Experiencing Homelessness

机译:“我们不允许”:公共图书馆员的角度来向遇到无家可归的图书馆用户提供健康信息

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This paper describes the results of a qualitative study involving interviews with twelve public librarians about their experiences interacting with library users experiencing homelessness. The study examines the kinds of health information seeking experiences public librarians have, how public librarians respond to the health information needs of homeless library users, and the challenges public librarians undergo as they work to provide health and other information services to homeless individuals. The interviews show that public librarians have mixed experiences providing health information to homeless library users. Some viewed health information needs as a top-level concern, while others viewed health information as a lower priority need when compared to housing and food. Public librarians described several challenges when providing information services to homeless individuals related to professional roles, crisis management, the stigma of homelessness, privacy/confidentiality, and the library acting as a day shelter. Identifying the experiences and challenges of public librarians as they assist homeless library users is an initial step in creating more effective modes of providing services to this population.
机译:本文介绍了一个定性研究的结果,涉及与十二个公共图书管理员的访谈,了解他们与经历无家可归的图书馆用户的经历。该研究审查了寻求经验的卫生信息的各种卫生信息,公共图书馆员如何应对无家可归者图书馆用户的健康信息需求,以及公共图书馆员的挑战,因为他们努力向无家可归者提供健康和其他信息服务。访谈表明,公共图书馆员具有与无家可归的图书馆用户提供健康信息的混合体验。一些被认为的健康信息作为顶级关注,而其他人则认为与住房和食品相比,将健康信息视为较低的优先事项。公共图书馆员在向无家可归的个人提供与专业角色,危机管理,无家可归,隐私/机密性的耻辱和图书馆作为一天庇护所造成的无家可归者的无家可归者的挑战。确定公共图书馆员的经验和挑战,因为他们协助无家可归的图书馆用户是创造更有效的方式为这一人口提供服务的最初步骤。

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