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Conceptualization and Visualization of Customer Ontology

机译：客户本体的概念化和可视化

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Semantic simulation is one of the important advance directions in this field. Especially for social system it allows to perceive the complicated interaction among the organism. As the base of semantic simulation ontology bridges the communication among different participators. This paper discussed the conceptualization of concepts and terms related to customer in CRM, the original step to build ontology model. UML and meta-terms approach have been introduced to help collect those information and simply their relationship respectively. And then one of analytical profiles of the conceptualization Customer Type is formalized with UML for the later visualization. The visual scene is ultimately illustrated by ontology modeling tool Protege nested OWL. The contribution of the research lies in the structured method to collect information and visually represent them which facilitates the modeling process for customer ontology. Even so some of points in this process have to be refined in future.
机译：语义模拟是该字段中的重要前进方向之一。特别是对于社会制度，它允许在生物体中感知复杂的相互作用。作为语义模拟本体的基础，桥接不同参与者之间的沟通。本文讨论了CRM中概念和术语概念和术语的概念化，是构建本体模型的原始步骤。已经引入了UML和META术语方法，以帮助收集这些信息并分别简单地完成关系。然后，概念化客户类型的分析配置文件中的一个以UML正式化，以便稍后可视化。目视场景最终通过本体建模工具Protege嵌套猫头鹰说明。研究的贡献在于采集信息的结构化方法，并视觉代表它们，这有助于客户本体的建模过程。即便如此，这个过程中的一些积分也必须将来改进。

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