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A User-Centred Framework for Website Evaluation

机译：以用户为中心的网站评估框架

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摘要

The growth of the Internet has encouraged the creation of visually rich and perceptual interfaces on personal computers and mobile devices. Organisations develop websites for various purposes, and over time, the features and functions of websites have evolved significantly. Since website quality affects organisational performance, it is important to be able to assess the efficacy of websites. However, there are two key issues with the literature on website evaluation: a) a focus on specific aspects of website performance, not their overall impact, and b) limited attention on their ability to meet the broader needs of users, beyond usability and functionality, such as their social and emotional concerns. This paper uses design science to develop a theoretically-grounded evaluation framework for this purpose. Drawing on Shneiderman (1998) and Brown (1999), the framework proposes that website evaluation should triangulate information from two sources (users and experts) and using different methods (task analysis with users, in-depth interview with users and expert reviews). The framework is applied in a website development project, and the results are discussed.
机译：互联网的增长鼓励创建个人计算机和移动设备上的视觉丰富和感知界面。组织为各种目的开发网站，随着时间的推移，网站的特征和功能显着发展。由于网站质量影响组织绩效，因此能够评估网站的功效非常重要。然而，网站评估中有两个关键问题：a）侧重于网站表现的具体方面，而不是他们的整体影响，而b）有限地关注他们满足用户更广泛的用户需求的能力，超越可用性和功能，例如他们的社会和情感问题。本文采用设计科学为此目的开发理论上接地的评估框架。绘图在Shneiderman（1998）和Brown（1999）中，该框架提出了网站评估应该将来自两个来源（用户和专家）的信息进行三角化信息（使用用户的任务分析，深入访谈用户和专家评论）。该框架应用于网站开发项目，并讨论了结果。

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