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Hybrid Usability Methodology: Integrating Heuristic Evaluation with Laboratory Testing across the Software Development Lifecycle

机译:混合可用性方法:将启发式评估与实验室测试集成在软件开发生命周期中

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The reviews of literature have shown that many website usability problems are found late in the Software Development Life Cycle (SDLC). This is due to the usage of traditional usability testing techniques which are not sufficient and suitable with the growing complexity of websites and constraints faced by usability practitioners. For instance, the Lab Based Usability Testing (LBUT) is expensive and has lesser coverage than Exploratory Heuristics Evaluation (EHE) while the EHE is subjected to false alarms. A hybrid usability methodology (HUM) comprising of LBUT and EHE is proposed. Six experiments involving EHE and LBUT were performed at the early, intermediate and advanced stages of the SDLC of websites; during which the optimal relative performance of each method were measured using the dependent variables followed by the design of a HUM. To validate the HUM, four case studies were conducted, during which significant improvements were observed in website effectiveness and efficiency. Based on the findings, HUM is a feasible approach for usability practitioners and also provides stakeholders a validated situational decision making framework for usability testing strategies taking into account real world constraints.
机译:文献的审查表明,软件开发生命周期(SDLC)迟到了许多网站可用性问题。这是由于使用传统可用性测试技术,这是不够的,并且适用于可用从业者面临的网站和约束的增长复杂性。例如,基于实验室的可用性测试(LBUT)是昂贵的,而不是探索性启发式评估(EHE)的覆盖率较小,而EHE受到误报。提出了一种包含LBUT和EHE的混合可用性方法(嗡嗡声)。涉及EHE和LBUT的六个实验是在网站SDLC的早期,中级和高级阶段进行;在此期间,使用从属变量随后设计嗡嗡声来测量每种方法的最佳相对性能。为了验证嗡嗡声,进行了四个案例研究,在此期间在网站有效性和效率中观察到显着改进。基于调查结果,蜂鸣是可用性从业者的可行方法,还提供了利益相关者的验证的情境决策,以考虑到真实世界的限制,以获得可用性测试策略的框架。

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