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首页> 外文会议>SPE International Conference on Health, Safety and Environment >Operational Level Grievance Mechanisms for Human Rights
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Operational Level Grievance Mechanisms for Human Rights

机译：人权的运营级别委屈机制

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Operational level grievance mechanisms enable communities to raise issues with companies at the site level. They are an important part of a company’s approach to strategic stakeholder engagement, helping to reinforce constructive long term relationships and generating feedback that can help to drive continuous improvement. Community grievance mechanisms are part of the ‘Access to Remedy’ expectations defined in the UN Guiding Principles on Business and Human Rights (UNGPs). Remedy provides options for people who believe that a company has infringed their rights to seek redress. These options can be state-based judicial mechanisms, state based non-judicial mechanisms, and non-state based mechanisms. Operational level grievance mechanisms fall into the third category. IPIECA, the oil and gas industry association for environmental and social issues, is leading a two-year collaborative learning project to test the implementation of operational level grievance mechanisms on the ground and then produce tools, templates and practical guidance. The project is based on a series of pilot projects implemented by member companies either establishing a new grievance mechanism or improving an existing one. The pilots are diverse; they span three continents, onshore and offshore, and conventional and unconventional projects. Early learning from the pilots suggests that the vast majority of community grievances against companies can be solved amicably and promptly, particularly if they are addressed before they become acute. This finding underscores IPIECA members’ belief that grievance mechanisms should generally be part of a comprehensive stakeholder engagement process. Industry experience also indicates that grievance mechanisms should be risk-based and responsive to local needs and circumstances rather than following detailed prescriptive or one-size-fits-all solutions. However, there are some basic principles and approaches that apply to all community grievance mechanisms. This paper tells the story of IPIECA’s learning project on community grievance mechanisms. It presents IPIECA’s findings from the pilots to date and its work to create tools, templates and practical guidance to help businesses implement community grievance mechanisms that work for both the company and the community.
机译：业务级别申诉机制使社区能够在网站上提出与公司的问题。它们是公司对战略利益相关者参与的方法的重要组成部分，帮助加强建设性的长期关系，并产生有助于推动持续改进的反馈。社区申诉机制是“获取补救措施”期望的一部分，在联合国业务和人权（UNGPS）中定义。补救措施为认为公司侵犯其寻求补救权利的人提供了选择。这些选项可以是基于国家的司法机制，基于状态的非司法机制和非国家的机制。运营级别申诉机制属于第三类。 IPIECA，石油和天然气行业环境和社会问题协会，是一项为期两年的协作学习项目，以测试地面上的运营级别申诉机制的实施，然后生产工具，模板和实际指导。该项目基于由成员公司实施的一系列试点项目，可以建立新的申诉机制或改善现有的项目。飞行员是多元化的;他们跨越三大洲，陆上和海上，以及传统和非传统的项目。从飞行员的早期学习表明，绝大多数社区申诉都可以友好地和及时解决，特别是如果在他们变得急剧之前被解决。这一发现强调IPIECA成员的信念，即申诉机制通常应该是综合利益攸关方参与过程的一部分。行业经验也表明，申诉机制应该是基于风险的，并响应于当地的需求和情况，而不是遵循详细的规定或单尺寸适合 - 所有解决方案。但是，有一些基本的原则和方法适用于所有社区申诉机制。本文讲述了IPIECA关于社区申诉机制学习项目的故事。它介绍了IPIECA从飞行员迄今为止的研究结果，并努力创建工具，模板和实际指导，以帮助企业实施为公司和社区工作的社区申诉机制。

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