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Controlling Workforce in Response to Demand Disturbances in Services Supply Chains

机译:控制劳动力以响应服务供应链的需求干扰

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Ineffective policies of the resource management in services businesses can produce undesirable effects such as oscillation between acquisition and release of workforce, and amplified oscillation of workforce level through the stages of the service processes. We apply control theoretic principles in managing workforce to see how various PID feedback control schemes can improve costs, utilization and stability of workforce in response to demand disturbance in services supply chain. Our study through a system dynamics model indicates that effective combination of PID feedback control schemes can produce desirable policies of workforce resource management.
机译:服务业务中资源管理的无效政策可能会产生不良影响,例如劳动力收购和释放之间的振荡,并通过服务流程的阶段扩大劳动力级别的振荡。我们在管理劳动力的控制理论原则中应用控制理论原则,看看各种PID反馈控制方案如何提高劳动力的成本,利用率和稳定性,以应对服务供应链中的需求干扰。我们通过系统动态模型的研究表明PID反馈控制方案的有效组合可以生成劳动力资源管理的理想策略。

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