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Usability Study of an Innovative Application in Public Transport by Using Hardware-Based Security Technology

机译:利用基于硬件的安全技术对公共交通工具的创新应用的可用性研究

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As part of the OPTIMOS 2.0 funding project of the German Federal Ministry for Economic Affairs and Energy (BMWi), a partner develops the Tick-etIssuance app for secure hardware-based storage of high-priced tickets. The app has implemented a previously unknown technology using the Secure Element and the NFC interface. It is therefore imperative to investigate the usability of the app for a successful market launch. For this purpose, user tests of a prototype of the app were conducted using the think-aloud method. This study analyses the results of five tasks. Test subjects rate the expected and perceived difficulty level for each task. That forms the basis for identifying improvement strategies. The test subjects' performance, the frequency of errors and problems encountered, and the need for moderator's support form the basis for prioritizing usability items within the tasks. The developed structure to determine the test tasks' prioritization and usability items, layout, navigation, handling, wording, system, and data economy offers improvements to increase usability. Furthermore, the study investigates the determination of a suitable sample size for usability testing.
机译:作为德国联邦经济事务和能源部(BMWI)的Optimos 2.0资助项目的一部分,合作伙伴开发了蜱虫的应用程序,以便安全的基于硬件的高价票据存储。该应用程序使用安全元件和NFC接口实现了先前未知的技术。因此,要调查应用程序的可用性,以实现成功的市场推出。为此目的,使用思想的方法进行应用的原型的用户测试。本研究分析了五项任务的结果。测试对象对每个任务的预期和感知难度级别。这构成了识别改善策略的基础。测试对象的性能,遇到的错误频率和遇到的问题,以及对主持人的支持的需求形成了优先级在任务中的可用性项目的基础。开发的结构,以确定测试任务的优先级和可用性项目,布局,导航,处理,措辞,系统和数据经济提供了提高可用性的改进。此外,该研究调查了用于可用性测试的合适样本大小的测定。

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