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Complexity, Structured Chaos and the Importance of Information Management for Mobile Computing in the UK Floods of 2007

机译：复杂性，结构化混乱和信息管理在2007年英国洪水中对移动计算的重要性

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摘要

Many research teams have developed mobile computing architectures to support the emergency and rescue services in a range of civil contingencies. These proposals are based on innovative technologies and show considerable creativity in the design of their user interfaces. In contrast, this paper presents lessons learned from the 2007 UK floods. Mobile telecommunications failed in many different ways and from many different causes, including physical damage to handsets, as well as the loss of base stations and UPSs. The insights gained from the floods are being used to inform the design of next generation mobile digital communications systems for UK responders. However, the technical problems are arguably less important than the insights that were obtained about 'systemic' failures in the interfaces between local government, emergency services and the variety of agencies that must cooperate in major civil contingencies. Problems in information management led to inconsistencies and incompatibilities. In consequence, the output from one application could not easily be used as input to systems operated by other agencies. These issues must be addressed before we are overwhelmed by the increased bandwidth afforded by new mobile devices and novel sensing technologies. It is concluded that unless we understand the chaos, complexity and the contextual issues that characterise previous emergency situations then there is little prospect that we will be able to design effective mobile technologies for future incidents.
机译：许多研究团队已经开发了移动计算体系结构，以支持各种紧急情况下的应急和救援服务。这些建议基于创新技术，在其用户界面设计中显示出相当大的创造力。相反，本文介绍了从2007年英国洪水中汲取的教训。移动电信以多种不同方式，多种原因导致失败，包括手机的物理损坏以及基站和UPS的丢失。从洪水中获得的见识被用于为英国响应者设计下一代移动数字通信系统。但是，可以说，技术问题的重要性不如对地方政府，紧急服务部门和必须在主要民事紧急情况下进行合作的各种机构之间的接口中的“系统性”故障所获得的见解重要。信息管理中的问题导致不一致和不兼容。结果，一个应用程序的输出不能轻易用作其他机构操作的系统的输入。在新的移动设备和新颖的传感技术所带来的带宽增加使我们不知所措之前，必须解决这些问题。结论是，除非我们了解以前的紧急情况所具有的混乱，复杂性和上下文相关问题，否则我们将不可能为未来的事故设计有效的移动技术。

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