Application of Standardization Training of Operational Services in Rail Transit Enterprises

机译：运营服务标准化培训在轨道交通企业中的应用

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摘要

The quality of operational service can improve the market competitiveness of urban rail transit operators and improve the training level of rail transit service, which is conducive to the improvement of service level and the decrease of operating accident rate. In order to ensure the quality of operation and service training, promoting the construction of standardized training services is the only way. This paper analyzes the characteristics of standardized training and construction of operational service, puts forward the way of standardization construction, and analyzes the aspects of service management and other aspects, aiming at the standardization training of urban rail transit service and provides some ideas and reference.

机译：运营服务质量可以提高城市轨道交通运营商的市场竞争力，提高轨道交通服务的培训水平，有利于服务水平的提高和运营事故率的降低。为了保证运营和服务培训的质量，推进标准化培训服务的建设是必由之路。本文分析了运营服务标准化培训和建设的特点，提出了标准化建设的方式，分析了服务管理等方面，针对城市轨道交通服务的标准化培训，提供了一些思路和参考。

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来源
《Proceedings of the 3rd international conference on electrical and information technologies for rail transportation: transportation》|2017年|813-820|共8页
会议地点
作者
Bin Xu; Yiming Shao;
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作者单位

Chongqing City Construction Technician School, Shuangfu Avenue on the 9th, Shuangfu New District, Jiangjin, Chongqing, China;

Chongqing City Construction Technician School, Shuangfu Avenue on the 9th, Shuangfu New District, Jiangjin, Chongqing, China;

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原文格式 PDF
正文语种 eng
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关键词
Rail; Format; Operation services; Service standardization; Training;

机译：轨;格式;运营服务；服务标准化；训练;

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Application of Standardization Training of Operational Services in Rail Transit Enterprises

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