首页> 外文会议>Proceedings of the Human Factors and Ergonomics Society 2018 annual meeting >An Empirical Study Investigating the Effectiveness of Integrating Anecdotal Patient Experiences into Healthcare Public Reports
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An Empirical Study Investigating the Effectiveness of Integrating Anecdotal Patient Experiences into Healthcare Public Reports

机译:对将轶事患者的经验整合到医疗保健公共报告中的有效性进行的实证研究

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Public reports provided by the Centers for Medicare & Medicaid Services provide information on the per-formance and quality of the healthcare professionals and hospitals, as a way to help consumers make in-formed decisions about their healthcare choices. Recent studies indicate that consumers' infrequent use of public reports is due to reports' poor design, irrelevant content, and inadequate dissemination. Patient gen-erated feedback is considered to be easily understandable to consumers as compared to the technical infor-mation provided in the public report. However, there has been limited research focused on the specific role of integrating such feedback into healthcare public reports, and its effect on the consumers’ decision mak-ing process. Using a between subjects design, 362 participants completed this study. The independent vari-ables were, anecdotal information: supporting or criticizing facilities presented; and performance of healthcare facility based on public report: below average, average and above average. Although participants based their decisions on public report information, negative anecdotal information influenced their decision when provided alongside positive public reports, suggesting that it is imperative to develop a new genre of decision aids to aid a consumer’s informed decision making process.
机译:医疗保险和医疗补助服务中心提供的公开报告提供了有关医疗保健专业人员和医院的绩效和质量的信息,以帮助消费者做出有关医疗保健选择的明智决定。最近的研究表明,消费者不经常使用公共报告是由于报告的设计欠佳,内容不相关以及传播不充分。与公共报告中提供的技术信息相比,患者产生的反馈被认为对消费者而言易于理解。但是,针对将此类反馈整合到医疗保健公共报告中的特定作用及其对消费者决策制定过程的影响,研究很少。使用受试者之间的设计,362名参与者完成了这项研究。独立变量是传闻:支持或批评的设施;公共报告提供的医疗机构的绩效:低于平均水平,平均水平和高于平均水平。尽管参与者的决策基于公共报告信息,但负面的轶事信息在与积极的公共报告一起提供时会影响他们的决策,这表明必须开发一种新的决策辅助工具,以帮助消费者进行明智的决策过程。

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