Achieving Customer-Provider Strategic Alignment in IT Outsourcing

机译：在IT外包中实现客户与提供商的战略一致性

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In IT Outsourcing, strategic alignment between a customer and an IT outsourcing provider is very important.This article uses resource-based theory, social capital theory, and organizational learning theory to analyze the relationship between a customer and a provider in IT services Outsourcing context.Based on the former analysis, this article applies a strategic alignment model for managing the customer-provider relationship in IT service outsourcing contexts and focuses on three dimensions: communications, value measurements and governance.Next, we use case studies of China Development Bank to illustrate how it is managing the customer-provider relationship with its IT service provider to achieve strategic alignment.

机译：在IT外包中，客户与IT外包提供商之间的战略协调非常重要。本文使用基于资源的理论，社会资本理论和组织学习理论来分析IT服务外包上下文中客户与提供商之间的关系。在前者分析的基础上，本文采用了战略调整模型来管理IT服务外包环境中的客户-供应商关系，并着重于三个方面：沟通，价值衡量和治理。接下来，我们以中国国家开发银行的案例研究为例它如何管理与IT服务提供商的客户-提供商关系，以实现战略一致。

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来源
《Thirteenth Wuhan international conference on E-business》|2014年|594-599|共6页
会议地点 Wuhan(CN)
作者
Jinhong Cui; Yue Teng; Xu Wang;
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作者单位

School of Information, University of International Business and Economics, China;

School of Information, University of International Business and Economics, China;

CDL, IBM, China;

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会议组织
原文格式 PDF
正文语种 eng
中图分类建筑结构;
关键词
IT Outsourcing; Relationship; Strategic Alignment; innovation;

机译：IT外包关系关系战略调整创新;

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Achieving Customer-Provider Strategic Alignment in IT Outsourcing

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