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Service Outsourcing and Procurement in Service Supply Chain: Perspective of Service Buyers

机译:服务供应链中的服务外包和采购:服务购买者的视角

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摘要

Along with increasing servitization of business, more and more companies today are shifting from selling only products to suffering integrated and customized products and services that deliver value in use.This change reflects, on one hand, the changing strategies of suppliers and their efforts to stay competitive in the market;on the other hand, it also reflects a change in the attitude of their customers to incorporate service procurement in their business, apart from the traditional goods-approach procurement.This change requires customers to have a systematic framework to handle their relationship with suppliers, and to have a clear picture of the services they need.In this chapter, we will explore, from the perspectives of service buyers, the determining factors behind service procurement and the level of outsourcing.We will also walk through the different forms of service procurement and outsourcing.
机译:随着业务服务化程度的提高,当今越来越多的公司正从仅销售产品转变为提供使用价值的集成定制产品和服务,这一变化一方面反映了供应商不断变化的战略以及他们为保持生存所作的努力。在市场上具有竞争力;另一方面,这也反映了客户将服务采购纳入其业务的态度发生了变化,除了传统的商品采购方法之外,这种变化要求客户有一个系统的框架来处理他们的业务与供应商的关系,并清楚地了解他们需要的服务。在本章中,我们将从服务购买者的角度探讨服务采购背后的决定因素和外包水平,还将逐步探讨不同的问题。服务采购和外包的形式。

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