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Evaluating employee satisfaction towards the performance appraisal system

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目录

声明

ABSTRACT

摘要

ACKNOWLEDGEMENT

DEDICATION

LIST OF ABBREVIATIONS

LIST OF TABLES

LIST OF APPENDIX

CONTENTS

CHAPTER ONE:INTRODUCTION

1.1 Background of the study

1.2 Statement of the problems

1.3 Objective of the study

1.4 Research questions

1.5 Scope of the study

1.6 Significance of the study

1.7 Organization of the study

CHAPTER TWO:LITERATURE REVIEW

2.Introduction

2.1 Concept of performance appraisal defined

2.1.1 The Historical Emergenceof PA

2.1.2 Performance Appraisal Today

2.1.3 Performance appraisal system in CBE

2.2 Methods for appraising performance

2.2.1 Graphic rating scales

2.2.2 Behaviorally anchored rating scale(BARS)

2.2.3 Management by objectives(MBO)

2.3 Who conduct performance appraisal

2.3.1 Manager

2.3.2 Peers and team members

2.3.3 Supervisor

2.3.4 Self

2.3.5 Customers

2.3.6 360-degree evaluation

2.4 Use of performance appraisal

2.5 Performance appraisal satisfaction

2.5.1 Perception of fairness as mediator

2.5.2 Feedback as mediator

2.5.3 Employee participation as mediator

2.6 Employee satisfaction

2.7 Problem in performance appraisal

2.8.1 Goal setting theory

2.8.2 Abraham Maslow hierarchy of needs

2.8.3 Equity Theory

2.9 Conceptual Framework

CHAPTER THREE:RESEARCH METHODOLOGY

3.Introduction

3.1 Study setting

3.2 Research design

3.3 Sources of data

3.4 Population and sampling technics

3.5 Data collection instrument

3.6 Reliability and Validity of the Instruments

3.7 Data Processing

3.8 Research Ethical Considerations

3.9 Summary of Methodology

CHAPTER FOUR:DATA PRESENTATION AND ANALYSIS

4.1 Demographic characteristics of respondent’s

4.2 Data Analysis Part to the Study

4.2.1 Descriptive Analysis Result

4.2.2 Data examination and data screening

4.2.3 Correlation Analysis

4.3 Multiple mediation analysis

4.4 Summary of Hypothesis Testing

4.5 Discussion

CHAPTER FIVE:CONCLUSIONS AND RECOMMENDATIONS

5.1 Conclusion

5.2 Recommendation

5.3 Contribution of the study

5.4 Limitation and suggestion for future research

Reference

Appendix

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