Construction of Green Supply Chain in hotel industry. A Case study of Hangzhou New Century Grand Hotel.

1.1 Background

1.2 Aim and objective

1.3 Research objectives

1.4 The research questions

1.5 Research Flowchart

1.6 Significance of study

1.6.1 Theoretical significance

1.6.2 Practical significance

2. Literature review

2.1 Service Supply Chain

2.2 Structure of Tourism Supply Chain

2.3 Structure of Hospitality Supply Chain

2.4 Green Supply Chain

2.5 Green Supply Chain in hotel industry

2.6 Theoretical framework

3. Research design

3.1 Research design

3.2 Philosophical Considerations

3.3 Data collection

3.4 Interview

3.4.1 Sample and participants

3.4.2 Interview procedure

3.5 Direct Observation

3.6 Reliability and validity

3.7 Data analysis

3.8 Limitations of the methodology

4. The case

4.1 Introduction

4.2 The case - New Century Grand Hotel Hangzhou

4.2.1 Business situation

4.2.2 Economic performance problems

4.2.3 Environmental performance problems

4.3 Hangzhou New Century Zhijiang Cleaning Chain Co., Ltd.

4.3.1 Operational process and equipment

5. Findings and analysis

5.1 Result and Discussion

5.2 Green Supply Chain structure in hotel

5.2.1 Supplier Relationship Management(SRM)

5.2.2 Logistics

5.2.3 Transit warehouses

5.2.4 Hotel operations and services

5.3 Construction of GSC in hotels

5.3.1 Hotel Procurement

5.3.2 Logistics

5.3.3 Transit warehouses

5.3.4 Hotel operations and services

5.4 Cost effectiveness

5.5 Environmentaly friendliness

6. Conclusion

6.1 Limitations and future research

参考文献

Appendices

致谢

声明