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首页> 外文学位 >Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
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Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.

机译：顾客对自动结帐的态度：对私立大学图书馆客户满意度的研究。

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The library automated checkout system, also known as the self-checkout system, is a tool that can be used by library patrons to check out materials independently. The study's purpose was to determine the attitudes of library patrons toward this technological tool. A patron satisfaction survey and a calculation of the self-checkout volume for a period of 7 years were used to accomplish this. The study found that the self-checkout machine is perceived positively by library patrons at the private university library. It revealed that there is a positive relationship between the ease of using the self-checkout machine and patrons' satisfaction levels. Ironically, the study revealed that the longer the self-checkout machine is used at the university library, the less likely patrons are to use it.
机译：图书馆自动结帐系统，也称为自助结帐系统，是图书馆读者可以用来独立结帐资料的工具。该研究的目的是确定图书馆顾客对该技术工具的态度。为此，使用了顾客满意度调查和7年的自检量计算。研究发现，私立大学图书馆的图书馆顾客对自助结账机有着积极的看法。结果表明，自助结账机的易用性与顾客满意度之间存在正相关关系。具有讽刺意味的是，这项研究表明，大学图书馆使用自助结账机的时间越长，顾客使用它的可能性就越小。

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