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An investigation into the impact of Information Technology bank examiners' community knowledge sharing sessions on their individual performance.

机译：调查信息技术银行审查员的社区知识共享会议对其个人绩效的影响。

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摘要

Information Technology (IT) bank examiners have difficulty in making practical use of explicit IT knowledge documents stored in the IT examiners' document repository. This repository contains insufficient context to make it immediately and totally relevant to examiners, especially new IT examiners. At times, the document repository is not available for examiners' use due to limited remote access while examiners are in the field or during systems upgrades. In addition, there are no formal mechanisms for validating and updating the content. The purpose of this study was to ascertain whether the IT examiners information technology knowledge sharing sessions/community of practice (CoP) provide a mechanism for reusing tangible knowledge assets, transferring knowledge, improving job performance, and providing the kinds of support that benefit IT bank examiners. The participants in this study, eight IT bank examiners, work in the bank information technology regulatory environment. Their skills are in their IT domain areas such as information security, business continuity planning, and systems disaster recovery testing, IT project management, and audit rather than computer programming. Using case study methodologies, the data collected was based on questionnaires, interviews, participant observations - meeting and field notes, and storytelling notes. The field data was analyzed using selected principles from Grounded Theory - constant comparative analysis, narrative pattern analysis, and the ATLAS.ti quantitative analysis software. The study found that the examiners reported, perceived, and believed that IT knowledge sharing sessions facilitated the capturing, validating, and transferring of knowledge among IT bank examiners while improving their individual job performance. Specifically, emerging from the research were eight knowledge transfer themes that supported five benefits/critical functions of the IT knowledge sharing sessions - examiner development, knowledge transfer, social interaction, problem solving, and learning opportunities. However, a community facilitator, mutual trust, and respect among examiners and active participation in the knowledge sharing sessions are essential to the process to enable improved examiner performance and, by extension, organizational performance.
机译：信息技术（IT）银行审查员很难实际使用存储在IT审查员文档存储库中的显式IT知识文档。该存储库包含的上下文不足，无法立即与审查员（尤其是新的IT审查员）完全相关。有时，由于检查员在现场或系统升级期间远程访问受到限制，因此无法使用检查库。此外，没有用于验证和更新内容的正式机制。这项研究的目的是确定IT审查员信息技术知识共享课程/实践社区（CoP）是否提供了一种重用有形知识资产，转移知识，改善工作绩效的机制，并提供了有益于IT银行的各种支持。考官。该研究的参与者（八名IT银行审查员）在银行信息技术监管环境中工作。他们的技能是IT领域，例如信息安全，业务连续性计划，系统灾难恢复测试，IT项目管理和审计，而不是计算机编程。使用案例研究方法，收集的数据基于问卷，访谈，参与者的观察-会议和现场笔记以及讲故事的笔记。使用从扎根理论中选择的原理分析了现场数据-持续比较分析，叙述模式分析和ATLAS.ti定量分析软件。该研究发现，考官报告，感知并相信IT知识共享课程有助于IT银行考官之间知识的获取，验证和转移，同时提高了他们的个人工作绩效。具体而言，该研究提出了八个知识转移主题，这些主题支持IT知识共享会议的五个好处/关键功能-考官发展，知识转移，社会互动，问题解决和学习机会。但是，社区推动者，相互信任，考官之间的相互尊重以及考生积极参与知识共享课程对于提高考官的绩效，进而提高组织绩效的过程至关重要。

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  • 作者

    Smith, Terence I.;

  • 作者单位

    Nova Southeastern University.;

  • 授予单位 Nova Southeastern University.;
  • 学科 Information Science.;Business Administration Banking.
  • 学位 Ph.D.
  • 年度 2008
  • 页码 183 p.
  • 总页数 183
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 信息与知识传播;金融、银行;
  • 关键词

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