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The impact of human resource management practices on employees' commitment in the banking sector in Kingston, Jamaica.

机译:人力资源管理实践对牙买加金斯敦银行业员工的承诺的影响。

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摘要

The purpose of this study is to examine the impact of human resource management (HRM) practices on employee commitment in the banking sector in Kingston, Jamaica. In this context the three high involvement work practices being investigated are: (1) orientation of recruits (socialization); (2) career planning and development and (3) the use of formal operating guidelines. The three HRM practices are strong predictors of organizational commitment for the following groups of employees---line managers, core service personnel and specialist staff.; Organizational commitment is a three dimensional construct characterizing an employee's relationship with an organization. The three dimensions by Meyer and Allen (1991) are: affective commitment, continuance commitment and normative commitment were used in the study. HRM practices and organizational commitment were measured with various scales developed and validated by Meyer and Allen (1991) Kramer (1994), Kouzes and Posner (1997) and Sturges, et al. (2002).; The respondents for this study were banking sector employees from the three major banks in Kingston, Jamaica: Bank of Nova Scotia, Royal Bank of Trinidad and Tobago and National Commercial Bank. Five hundred questionnaires were sent to these employees, with a response rate of 53%.; The significance of the study is to provide evidence to support the relationship (strategic fit) between HRM practices and employee commitment. The study also seeks to gain descriptive information on HRM policy and practices in the banking sector, together with an assessment of the organizational and environmental factors that drive HRM strategy and policy. The results will lend support for the design of high involvement work practices to foster organizational commitment and to improve long term organizational performance in developing economies. The findings will also contribute to an organization's ability to understand the different components of commitment in order to experience overall efficiency and effectiveness from employees. Ultimately, scientists and managers will foster long-term affective, continuance, and normative commitment in employees.; Finally the study will contribute to the growing body of literature on HRM practices and employee commitment. It will strengthen the existing knowledge that HRM practices are to be content specific, rather than universalistic, in order to better address the unique circumstances of the Jamaican banking sector.
机译:本研究的目的是研究牙买加金斯敦的人力资源管理(HRM)做法对银行业员工承诺的影响。在这种情况下,正在研究的三种高度参与的工作做法是:(1)招聘人员的定位(社会化); (2)职业生涯规划和发展;(3)使用正式的操作指南。人力资源管理的三种实践是以下几类员工(直线经理,核心服务人员和专家人员)组织承诺的有力预测指标。组织承诺是一个三维结构,用于描述员工与组织之间的关系。 Meyer和Allen(1991)的三个维度是:研究中使用了情感承诺,连续性承诺和规范性承诺。人力资源管理实践和组织承诺已通过Meyer和Allen(1991)Kramer(1994),Kouzes和Posner(1997)和Sturges等人开发和验证的各种规模进行了衡量。 (2002)。这项研究的受访者是来自牙买加金斯敦的三大银行的银行部门雇员:新斯科舍省银行,特立尼达和多巴哥皇家银行和国家商业银行。向这些员工发送了500份问卷,答复率为53%。该研究的意义在于提供证据来支持人力资源管理实践与员工敬业度之间的关系(战略契合)。该研究还寻求获得有关银行业人力资源管理政策和实践的描述性信息,以及对推动人力资源管理战略和政策的组织和环境因素的评估。结果将为高参与度工作实践的设计提供支持,以促进组织的承诺并改善发展中经济体的长期组织绩效。调查结果还将有助于组织理解承诺的不同组成部分的能力,以便体验员工的整体效率和效力。最终,科学家和管理人员将培养员工的长期情感,持续性和规范性承诺。最后,该研究将有助于发展有关人力资源管理实践和员工敬业度的文献。它将加强现有的知识,即人力资源管理实践应针对具体内容而非普遍性,以便更好地解决牙买加银行业的独特情况。

著录项

  • 作者

    Palmer, Lorna.;

  • 作者单位

    Nova Southeastern University.;

  • 授予单位 Nova Southeastern University.;
  • 学科 Business Administration Management.; Business Administration Banking.
  • 学位 D.B.A.
  • 年度 2006
  • 页码 122 p.
  • 总页数 122
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;金融、银行;
  • 关键词

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