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Facilitating interaction: The role of the reference librarian in online learning environments.

机译：促进互动：参考图书馆员在在线学习环境中的作用。

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摘要

Through an interpretative research paradigm this study examines how reference librarians facilitate interaction in online learning environments. Much of library research has a positivist outlook that trends to a functionalist view of digital reference services. This study, however, draws on distributed learning theories in order to develop a grounded theory of instructional interaction of digital reference services.; The study used a mixed-methods research methodology, informed by case study and critical ethnography, to collect observational, interview, and questionnaire data. The site under study combines face-to-face, phone, and digital reference service at one service point. Data were gathered as follows: librarians were observed at their reference activities; interviews were conducted with four librarians that sought their impressions of the reference service milieu and the digital reference service specifically; a second interview was conducted using a stimulated recall method to analyze the librarians work with digital reference; the librarians completed self-reports that triangulated with observational and interview data; and, an analysis of the transcripts of the digital reference service.; The resulting data were analyzed by a constant comparative method based on the grounded theory design. With this procedure, continual analysis by the researcher by means of comparing new data with previously collected data noted the similarities and differences among the data. Categories were thus allowed to inductively emerge.; It was concluded that librarians facilitate interaction in online learning environments through an evolution of the traditional practice of the reference interview. A new theory of reference interaction is suggested that calls for further studies to be conducted to test and refine it.
机译：通过解释性研究范式，本研究考察了参考图书馆员如何促进在线学习环境中的互动。图书馆的许多研究都具有实证主义的观点，这种观点趋向于对数字参考服务的功能主义观点。然而，本研究借鉴了分布式学习理论，以发展数字参考咨询服务教学互动的基础理论。这项研究采用了混合方法研究方法，并结合案例研究和批判民族志收集了观察，访谈和问卷调查的数据。研究中的站点在一个服务点上将面对面，电话和数字参考服务结合在一起。数据收集如下：图书馆员在参考活动中被观察；采访了四位图书馆员，他们对参考服务环境和数字参考服务的印象特别深刻；使用刺激的回忆方法进行了第二次采访，以数字参考的形式分析图书馆员的工作。图书馆员完成了自我报告，并结合了观察和访谈数据；对数字参考咨询服务的笔录进行分析。基于扎根的理论设计，通过恒定比较方法对所得数据进行了分析。通过此程序，研究人员通过将新数据与以前收集的数据进行比较的持续分析注意到了数据之间的异同。因此，类别可以归纳出现。结论是，图书馆员通过参考采访传统做法的发展促进了在线学习环境中的互动。建议一种新的参考相互作用理论，要求进行进一步的研究以测试和完善它。

著录项

  • 作者

    Doherty, John Joseph.;

  • 作者单位

    Northern Arizona University.;

  • 授予单位 Northern Arizona University.;
  • 学科 Library Science.
  • 学位 Ed.D.
  • 年度 2007
  • 页码 158 p.
  • 总页数 158
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 图书馆学、图书馆事业;
  • 关键词

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