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首页> 外文学位 >Three essays on e-public services and information assurance: Risks, beliefs, preferences, and user acceptance in the context of compliance and anti/counter-terrorism services.
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Three essays on e-public services and information assurance: Risks, beliefs, preferences, and user acceptance in the context of compliance and anti/counter-terrorism services.

机译：关于电子公共服务和信息保证的三篇文章：合规性和反恐/反恐服务中的风险，信念，偏好和用户接受度。

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摘要

This dissertation investigates various aspects of government-citizen interaction mediated by information and communication technologies, with an ultimate objective of assuring a high level of public acceptance and stable functioning of public-sector online services. The dissertation consists of three inter-related essays, following a manuscript-based multi-essay style thesis format. The first essay builds a model that explains citizens' acceptance of web-based public services with various beliefs in the web-based service systems and the service providers, and empirically tests the model using government services for compliance in two domains: Vehicle-related and Tax-related services. The second essay applies the model to the anti/counter-terrorism service domain with a focus on various risks that citizens may perceive in a turbulent environment. The last essay extends the model by examining additional determinants of citizens' acceptance of anti/counter-terrorism services, compare with an alternative model that can distinguish effects of service channels from effects of service providers on service acceptance. Multiple surveys were administered to various sample groups in order to accomplish research objectives of the three essays, which resulted in interesting and insightful findings for academics and practitioners alike. The findings from each essay, as well as detailed descriptions of each individual study, are presented in separate sections of this dissertation. A summary of the findings and implications of the dissertation, as a whole, are discussed at the end of the dissertation.
机译：本文研究了信息和通信技术介导的政府与公民互动的各个方面，其最终目的是确保公众对在线服务的高度认可，并确保其稳定运行。论文由三篇相互关联的论文组成，遵循基于手稿的多篇论文论文格式。第一篇文章构建了一个模型，该模型解释了市民对基于Web的服务系统和服务提供商的各种信念的基于Web的公共服务的接受程度，并使用政府服务在两个领域的合规性进行了经验测试：税务相关服务。第二篇文章将模型应用于反/反恐服务领域，重点关注在动荡的环境中公民可能会感受到的各种风险。最后一篇文章通过检查公民接受反/反恐怖主义服务的其他决定因素扩展了该模型，并与可以区分服务渠道的影响和服务提供者对服务接受的影响的替代模型进行了比较。为了完成这三篇论文的研究目标，对各个样本组进行了多次调查，这为学者和从业者都带来了有趣而有见地的发现。每篇论文的发现以及每项研究的详细描述都在本论文的不同部分中介绍。论文的结尾对全文进行了总结。

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  • 作者

    Lee, JinKyu.;

  • 作者单位

    State University of New York at Buffalo.$bManagement Science and Systems.;

  • 授予单位 State University of New York at Buffalo.$bManagement Science and Systems.;
  • 学科 Psychology Behavioral.; Business Administration Management.; Information Science.
  • 学位 Ph.D.
  • 年度 2007
  • 页码 153 p.
  • 总页数 153
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 心理学;贸易经济;信息与知识传播;
  • 关键词

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