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Electronic Government Barriers and Benefits as Perceived by Citizens Who Use Public Services.

机译：使用公共服务的公民认为的电子政府壁垒和利益。

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摘要

Electronic government (e-government) is a convenient way to provide services to citizens and businesses, but many disadvantaged citizens are unable to benefit from such services. The purpose of this qualitative phenomenological study was to identify and analyze the barriers and benefits of e-government use as perceived by citizens. The conceptual framework for this study was based on the rational choice theory and the technology acceptance model. The research questions were centered on how the cost of computers, Internet access, technology skills, familiarity with computers, and cultural views affect citizens' use of e-government services. Data were collected using in-depth semistructured interviews to determine e-government use from the perceptions of 10 participants. Data were analyzed by coding interview transcripts and identifying common themes. Results indicated that the perceived barriers to and benefits of e-government were associated with citizen use; the relationship of the cost of computers and Internet access and fees, however, was less prominent. The results also indicated that lack of trust and privacy concerns deter e-government use considerably more than any other barrier and that peer and family experiences with the Internet have a slight connection to e-government use. Recommendations for public policy makers are to create more user-friendly government websites, promote citizen awareness of e-government, and encourage government initiatives that ensure affordable e-government access for all. Implications for social change include decreased costs for the government and citizens, along with increased civic engagement, digital inclusion, and e-government reform.
机译：电子政府（e-government）是向公民和企业提供服务的便捷方式，但是许多处境不利的公民无法从此类服务中受益。这项定性现象学研究的目的是确定并分析公民所感知的电子政务使用的障碍和收益。本研究的概念框架基于理性选择理论和技术接受模型。研究问题集中在计算机的成本，互联网访问，技术技能，对计算机的熟悉程度以及文化观念如何影响公民对电子政务服务的使用上。使用深入的半结构化访谈收集数据，以从10名参与者的看法确定电子政务的使用。通过对采访记录进行编码并确定共同主题来分析数据。结果表明，人们对电子政务的障碍和收益与公民使用有关；但是，计算机成本与Internet访问和费用之间的关系并不那么突出。结果还表明，缺乏信任和隐私问题比使用任何其他障碍都更多地阻碍了电子政务的使用，并且互联网上的同龄人和家庭经历与电子政务的使用略有关联。对公共政策制定者的建议是创建更加用户友好的政府网站，提高公民对电子政务的认识，并鼓励政府采取措施确保所有人都能负担得起电子政务。对社会变革的影响包括政府和公民的成本降低，以及公民参与，数字包容性和电子政务改革的增加。

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  • 作者

    Russell, Tamika.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Sociology Public and Social Welfare.
  • 学位 Ph.D.
  • 年度 2013
  • 页码 197 p.
  • 总页数 197
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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