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Patient perceptions of healthcare professionals' communication competence: The development of a communication competence scale.

机译：病人对医疗保健专业人员沟通能力的看法：沟通能力量表的发展。

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摘要

This study was a first step in the development of a survey that assessed patients' perceptions of communication competence of healthcare professionals. The instrument had a high level of internal consistency. Three constructs were of particular importance to the study, patient satisfaction with the interaction with HCP interaction, compliance with treatment and self-reported outcomes. Constructs were measured using a questionnaire based on a 7-point Likert scale. It was found that if a patient is satisfied with an interaction with and HCP, he or she is more likely to comply with treatment and this is likely to lead to a better health outcome. Differences in the perceptions of the minority and the majority groups' respondents were examined but yielded antithetical results. Minority respondents showed slightly more favorable views of the interactions they had with HCPs. Fortunately, the difference seen was not significant.
机译：这项研究是开发一项调查的第一步，该调查评估了患者对医护人员的沟通能力的看法。该仪器具有很高的内部一致性。三种结构对研究特别重要，患者对与HCP交互作用的满意度，对治疗的依从性和自我报告的结局。使用基于7点李克特量表的问卷调查构建体。已经发现，如果患者对与HCP的相互作用感到满意，则他或她更有可能遵从治疗，这很可能导致更好的健康结果。调查了少数群体和多数群体受访者的看法差异，但得出了相反的结果。少数族裔受访者对他们与HCP的互动表现出更有利的看法。幸运的是，所看到的差异并不明显。

著录项

  • 作者

    Awinador-Kanyirige, Petrina S.;

  • 作者单位

    University of Wyoming.;

  • 授予单位 University of Wyoming.;
  • 学科 Health Sciences Health Care Management.;Speech Communication.
  • 学位 M.A.
  • 年度 2013
  • 页码 79 p.
  • 总页数 79
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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