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Examining the Impact of Facilitation on the Performance of Global Project Networks Collaborating in Virtual Workspaces.

机译：研究简化对虚拟工作空间中协作的全球项目网络绩效的影响。

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摘要

Globalization impacts the Architecture, Engineering and Construction (AEC) industry; customers in the AEC industry are seeking lower costs, faster construction schedules and higher quality services. In order to keep up with the changing demand and to stay competitive in the global AEC industry, firms are forming joint ventures and outsourcing design and services work. As a result, these new trends in the AEC industry require the collaboration of widely dispersed and diverse project workers and companies. Accordingly, it becomes increasingly important to understand the impact of diversity on performance. In this sense, the initial aim of this study was to find empirical evidence on how differences in national culture and language may affect performance in Global Project Networks (GPNs). According to the results of the first experiment comparing the performance of multi-cultural versus mono-cultural simulated project networks over time, I found cultural and linguistic diversity to have a negative impact on initial performance. However, culturally and linguistically diverse project networks studied achieved better adaptation performance that has long term advantages. Even though GPNs have long term performance benefits, bringing the widely dispersed project participants together is costly. Therefore, firms are seeking ways to employ collaboration technologies to bring together the project participants. Little research exists to examine how to increase the efficiency of GPNs that collaborate using technologies such as virtual workspaces to perform design work. In order to examine collaboration in GPNs utilizing virtual workspaces, I conducted two experiments. In the first study, I investigated the formation and the maintenance of Transactive Memory System (TMSs) and cohesive subgroups as a proxy for performance in two facilitated and two non-facilitated global virtual project networks. I found a negative impact on collaboration effectiveness when process facilitators engaged in content facilitation in virtual project networks, which restricts the establishment of TMSs. The findings of the first study revealed inappropriate ways of facilitating GPNs collaborating in virtual workspaces, which motivated the second study. In the second experiment, I observed two global and two domestic virtual project networks that were appropriately facilitated. I examined the interactions between network members in order to identify whether significant differences between the collaboration approaches of global and domestic virtual project networks exist. Facilitators were utilized more frequently in global networks, particularly in the early stages of collaboration. Boundary spanning visualization technologies within the virtual workspace were also utilized more frequently by the global network members; however, this was due more to the spatial richness of the task than the maturity of the collaboration. The overall findings have significant implications in improving the effectiveness of global project network collaborations in virtual workspaces.
机译：全球化影响了建筑，工程和建筑（AEC）行业； AEC行业的客户正在寻求更低的成本，更快的施工进度和更高质量的服务。为了适应不断变化的需求并在全球AEC行业中保持竞争力，公司正在组建合资企业，并外包设计和服务工作。结果，AEC行业中的这些新趋势要求广泛分散且多样化的项目工作者和公司进行协作。因此，了解多样性对绩效的影响变得越来越重要。从这个意义上讲，这项研究的最初目的是找到有关民族文化和语言差异如何影响全球项目网络（GPN）绩效的经验证据。根据比较随时间变化的多文化和单文化模拟项目网络的性能的第一个实验的结果，我发现文化和语言多样性对初始性能有负面影响。但是，所研究的文化和语言上不同的项目网络获得了更好的适应性能，并具有长期的优势。即使GPN可以带来长期的绩效收益，将分散分散的项目参与者聚集在一起的成本也很高。因此，公司正在寻找利用协作技术将项目参与者聚集在一起的方法。很少有研究来研究如何提高使用虚拟工作区等技术进行设计工作的GPN的效率。为了检查利用虚拟工作区的GPN中的协作，我进行了两个实验。在第一项研究中，我调查了事务存储系统（TMS）和内聚子组的形成和维护，以替代两个便利和两个非便利全球虚拟项目网络中的性能。当流程促进者参与虚拟项目网络中的内容促进时，我发现了对协作有效性的负面影响，这限制了TMS的建立。第一项研究的结果揭示了促进GPN在虚拟工作空间中协作的不适当方法，这激发了第二项研究。在第二个实验中，我观察到两个全球虚拟项目网络和两个国内虚拟项目网络得到了适当的促进。我检查了网络成员之间的交互，以确定在全球和国内虚拟项目网络的协作方法之间是否存在重大差异。促进者在全球网络中的使用频率更高，尤其是在合作初期。全球工作人员还更频繁地利用虚拟工作空间中的跨边界可视化技术。但是，这更多是由于任务的空间丰富性而不是协作的成熟性。总体发现对提高虚拟工作区中全球项目网络协作的有效性具有重要意义。

著录项

  • 作者

    Comu, Semra.;

  • 作者单位

    Virginia Polytechnic Institute and State University.;

  • 授予单位 Virginia Polytechnic Institute and State University.;
  • 学科 Engineering Civil.
  • 学位 Ph.D.
  • 年度 2013
  • 页码 147 p.
  • 总页数 147
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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