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首页> 外文学位 >Developing core job competencies for payment services roles and associating them with personality traits using the WorkPlace Big Five Profile(TM).
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Developing core job competencies for payment services roles and associating them with personality traits using the WorkPlace Big Five Profile(TM).

机译：使用WorkPlace Big Five Profile（TM）开发支付服务角色的核心工作能力，并将其与个性特征相关联。

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摘要

This purpose of this study was to investigate the tasks and job competencies new staff member training should focus on to ensure efficiency and proficiency in front- and back-end operations in Payment Services roles; identify the job competencies that managers and staff members perceive as necessary to perform required tasks associated with those operational areas; and, determine the traits most strongly associated with the identified job competencies based on personality research using the WorkPlace Big Five Profile. Support of this study was based on a strategic business need to establish a more comprehensive method for selection, training, and evaluation. A total of 81 duty areas and 557 tasks were identified and rank ordered along with 46 core job competencies shared amongst the 149 tasks identified in the top 25 percent. When considering the importance of individual and organizational congruence, awareness of the expected job competencies can influence attitude, expectations, and organizational acceptance. Identifying success-related attitudes and realistic job expectations can enhance new staff members success and longevity with the organization. Although the traits appear to match the personalities of the staff members working in Payment Services, there were no significant correlational findings regarding the relationship among the Big Five personality traits and the job competencies derived. This research has benefited the organization by incorporating the values and beliefs of all trait types in the decision-making process and helping staff members work more effectively together and are more productive since they now have an increased understanding and acceptance of personality characteristics unique to individual team members.
机译：本研究的目的是调查新员工培训应重点关注的任务和工作能力，以确保支付服务角色中的前端和后端操作的效率和熟练程度；确定经理和工作人员在执行与这些运营领域相关的必需任务所需的工作能力；然后使用WorkPlace大五人档案根据性格研究确定与所确定的工作能力最相关的特质。这项研究的支持基于战略业务需求，以建立更全面的选择，培训和评估方法。总共确定了81个职责领域和557个任务，并在46个最重要的25％的149个任务中共享了46个核心工作能力。当考虑个人和组织的一致性的重要性时，对预期工作能力的认识会影响态度，期望和组织接受度。识别与成功相关的态度和切合实际的工作期望，可以提高新员工的成功率和在公司的寿命。尽管这些特征似乎与支付服务部门工作人员的性格相匹配，但是关于“五大”人格特征与所获得的工作能力之间的关系并没有明显的相关性发现。这项研究通过将所有特质类型的价值观和信念纳入决策过程，从而使组织受益，因为他们现在对单个团队独特的个性特征有了更多的了解和接受，从而帮助员工更有效地工作并提高了工作效率成员。

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  • 作者

    McClure, Robin M. Drummond.;

  • 作者单位

    Capella University.;

  • 授予单位 Capella University.;
  • 学科 Education Business.; Education Curriculum and Instruction.; Education Industrial.
  • 学位 Ph.D.
  • 年度 2005
  • 页码 259 p.
  • 总页数 259
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 教育;
  • 关键词

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