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Refining the Firm-Stakeholder Engagement Model: An expanded theory of salience and firms' responses to stakeholder influence.

机译：完善企业与利益相关者的参与模型：显着性理论和企业对利益相关者影响的反应的扩展理论。

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摘要

This dissertation revisits the theory of stakeholder salience set forth by Mitchell, Agle and Wood (1997), exploring the ways in which the salience model might be expanded to more fully capture the elements to which managers pay attention, as well as the accuracy of the attributes that define stakeholders' relationship with the firm. Two main questions are investigated: (1) what stakeholder elements affect salience? (2) Which of these stakeholder elements and attributes are most relevant to the explanation of salience? In a first tense, the nuances of the concept of stakeholder salience (Eesley & Lenox, 2006; Mitchell, Agle, & Wood, 1997) are brought to light in the development of a tetrad of constructs wherein stakeholders are more accurately envisioned as groups who ask the firm to undertake a specific requested action , via a request tactic, in regard to an issue of concern, and where these four elements are expected to affect salience. In a second case, the original attributes of salience—power, legitimacy and urgency—are reconfigured along the newly-formed tetrad and the interaction between attributes is further examined. Therefore, the main contribution of this dissertation is theoretical. Grounded in the assumption that firms behave to maintain legitimacy, this new model expands the original view of salience by drawing on the social approval literature to propose new attributes of salience. Notably, this dissertation argues that group status represents a superordinate construct that captures how managers initially respond to their constituents. Likewise, it is suggested that issue prominence, requested action legitimacy and request tactic legitimacy play an important role in attracting managerial attention. Taken together, these developments enable the construction of a new model of salience, which is presented in Chapter 4. The new model is then tested in a five-year study of shareholder resolutions, representing a request tactic, submitted on a myriad of prominent social and environmental issues by shareholder groups of varying status in the U.S. to tease apart the significance of the group, issue and requested action on firms' responses to stakeholders. New research directions and managerial implications complete this document.
机译：本文回顾了Mitchell，Agle和Wood（1997）提出的利益相关者显着性理论，探索了显着性模型的扩展方式，可以更全面地捕捉管理者关注的要素以及正确性的准确性。定义利益相关者与公司关系的属性。调查了两个主要问题：（1）哪些利益相关者元素影响显着性？ （2）哪些利益相关者元素和属性与显着性解释最相关？在第一个时态中，利益相关者显着性概念的细微差别（Eesley＆Lenox，2006; Mitchell，Agle，＆Wood，1997）在四重结构的发展中被揭示出来，在这种结构中，利益相关者被更准确地设想为要求公司通过一项请求策略，针对关注的问题以及这四个因素预计会影响显着性采取特定的请求行动。在第二种情况下，显着性的原始属性（权力，合法性和紧迫性）沿着新形成的四分位数重新配置，并且进一步检查了属性之间的相互作用。因此，本文的主要贡献是理论上的。这种新模型基于企业行为保持合法性的假设，通过借鉴社会认可文献来提出显着性的新属性，从而扩展了显着性的原始观点。值得注意的是，本文认为，集团地位代表了一种上级结构，可以捕捉到管理者最初如何回应其构成要素。同样，建议指出问题的突出性，要求采取的行动合法性和要求采取的战术合法性在吸引管理人员注意方面起着重要作用。综上所述，这些发展使我们能够构建一个新的显着性模型，该模型将在第4章中进行介绍。然后，该新模型在对股东决议的一项为期五年的研究中进行了测试，该研究代表了一项请求策略，该决议是在无数著名的社交网站上提交的。美国地位不同的股东团体提出的环境和环境问题，以弄清该团体的重要性，针对企业对利益相关者的回应发布并要求采取行动。新的研究方向和管理意义完善了本文档。

著录项

  • 作者

    Perrault, Elise.;

  • 作者单位

    Bentley University.;

  • 授予单位 Bentley University.;
  • 学科 Business Administration Management.
  • 学位 Ph.D.
  • 年度 2012
  • 页码 237 p.
  • 总页数 237
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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